IBM Support

FlashCopy Manager MMC snap-in cannot be loaded

Troubleshooting


Problem

After a new installation of FlashCopy Manager, the FlashCopy Manager MMC snap-in cannot be loaded.

Symptom

When opening the FlashCopy Manager GUI the "Adding snap-in to console..." dialog is not displayed. Instead an error is shown indicating that the "MMC could not create the snap-in."

When starting an empty MMC console, for example by typing: mmc.exe at a Windows command prompt, and clicking menu File-> Add/Remove Snap-in..., the snap-in "IBM Tivoli Storage FlashCopy Manager" is not listed in the left panel.

Cause

During installation, the FlashCopy Manager MMC snap-in is not registered on the system correctly.

Environment


Resolving The Problem

Follow the steps below to work around this problem:

1. Ensure the pre-requisite Microsoft .NET Framework 3.5 SP1 is installed for FlashCopy Manager v2.2.x and Microsoft .NET Framework 4 Client Profile is installed for FlashCopy Manager v3.1

2. Only perform this step if the computer is running Windows 2003.

Open a windows command prompt and issue: mmcperf

This is normally performed by the setup program and only needs to be done one time.

3. Register the FlashCopy Manager snap-in manually using InstallUtil.exe.

Important: the correct version of installutil.exe must be used or the snap-in will not work. The correct version depends on two things: whether Windows is 32-bit or 64-bit, and whether it's for .NET 4 or if it's for an earlier version of the .NET framework.


    a) Start in the FlashCopy Manager folder (update the path to match your environment if needed).

    cd /d "c:\program files\tivoli\flashcopymanager"

    b) Register the snap-in using the correct version of installutil.exe.


      For FlashCopy Manager v.2.2.x (.NET 3.5 SP1)

      32-bit :Windows:

      C:\windows\Microsoft.NET\Framework\v2.0.50727\InstallUtil.exe FmUx.dll /LogFile=FCM.txt

      64-bit :Windows:

      C:\windows\Microsoft.NET\Framework64\v2.0.50727\InstallUtil.exe FmUx.dll /LogFile=FCM.txt

      For FlashCopy Manager v3.1.x (.NET 4)

      32-bit :Windows:

      C:\Windows\Microsoft.NET\Framework\v4.0.30319\installutil fm.ux.dll /LogFile=FCM.txt

      64-bit :Windows:

      C:\Windows\Microsoft.NET\Framework64\v4.0.30319\installutil fm.ux.dll /LogFile=FCM.txt

4. If the console output shows a successful installation, perform the following to see if the MMC snap-in can be started.


    From the Windows Start menu select:

    Tivoli FlashCopy Manager | FlashCopy Manager Management Console


If the problem persists, provide the console output, along with FCM.txt and FmUx.InstallLog from the "c:\program files\tivoli\flashcopymanager" folder to IBM support.

[{"Product":{"code":"SS36V9","label":"Tivoli Storage FlashCopy Manager"},"Business Unit":{"code":"BU054","label":"Systems w\/TPS"},"Component":"FlashCopy Manager MMC Snapin","Platform":[{"code":"PF033","label":"Windows"}],"Version":"2.1;2.2;2.2.1;3.1","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}}]

Product Synonym

TSM

Document Information

Modified date:
17 June 2018

UID

swg21591319