IBM Support

When trying to create P8 Domain via FEM, there is an error related to LDAP server

Troubleshooting


Problem

As new installation, when we are trying to create new P8 Domain with IBM FileNet Enterprise Manager (FEM) for IBM FileNet Content Engine (CE), we got some error message indicating CE is unable to access the LDAP server

Symptom

Error Message:

SECURITY_LDAP_PROVIDER_FAILED: The server was not able to access the LDAP provider while attempting the operation getSecurityIdList for the security principal xxxxxxxxx The cause of the error is: null

Cause

"Use realm-qualified user names" on the WebSphere Global Security page has been enabled. Enabling this option causes WebSphere to return user names pre-fixed by the WebSphere realm name.

Environment

Content Engine 5.1

Websphere 7.0

Resolving The Problem

1. Disable the "Use realm-qualified user names" option on the Global Security page (checkbox should be blank)

2. Save and apply the changes

3. Shutdown WebSphere

4. Remove any tables from database belonging to the GCD user (This will provide a clean start for creating the CE Domain)

5. Remove WebSphere temp files for the Cell

6. Start WebSphere

7. Launch FEM and create the CE Domain

[{"Product":{"code":"SSNW2F","label":"FileNet P8 Platform"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Content Engine","Platform":[{"code":"PF033","label":"Windows"},{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"}],"Version":"5.1","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
17 June 2018

UID

swg21591028

Page Feedback