Troubleshooting
Problem
Opening any Report from either Controller or Excel returns an error. For example, user launches Controller, and then logs out. Then user launches Excel, then logs into database (via excel link). User selects "Reports > Open Report" and chooses a report. User clicks "Open". User receives error. Problem can also appear when user uses "Reports - Create" functionality. Problem may appear to be intermittent, because it may only occur if Controller/Excel is launched/logged-onto in a specific order/sequence.
Symptom
The file is not in a Recognizable format
Alternatively, the user may see the following error:
Standard Error
Number: 76
Source: mscorlib
Description: Could not find a part of the path 'C:\Documents and Settings\USERNAME\Application Data\cognos\ccr\USERdatabasename'.
at Microsoft.VisualBasic.ErrObject.Raise(Int32 Number, Object
Source, Object Description ...
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21590755