Troubleshooting
Problem
Setup.exe launches, but after some seconds, an error pop-up appears indicating that the installation has failed.
Symptom
Error popup saying:
1628: Failed to complete installation
After launching setup.exe, the progress bar can be seen (unpacking files) for some seconds, and then it gives error 1628. No ITM installation window or license agreement window is shown.
[{"Product":{"code":"SSTFXA","label":"Tivoli Monitoring"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"ITM Agent Windows V6","Platform":[{"code":"PF033","label":"Windows"}],"Version":"06.2.3.1;06.2.3.0;06.2.2.0","Edition":"","Line of Business":{"code":"LOB67","label":"IT Automation \u0026 App Modernization"}}]
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Document Information
Modified date:
10 July 2024
UID
swg21590364