Troubleshooting
Problem
When upgrading IBM Rational ClearQuest version 7.1.x to version 8.0.0.1 with the IBM Installation Manager, the following error message is displayed. Then, the upgrade fails. "Error during "install" phase: Unable to find custom install operation com.ibm.rational.team.install.common.win32.registry.PreserveAction com.ibm.rational.team.install.common.win32.registry.PreserveAction"
[{"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Installation","Platform":[{"code":"PF033","label":"Windows"}],"Version":"7.1.1;7.1.1.1;7.1.1.2;7.1.1.3;7.1.1.4;7.1.1.5;7.1.1.6;7.1.1.7;7.1.1.8;7.1.2;7.1.2.1;7.1.2.2;7.1.2.3;7.1.2.4;7.1.2.5","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
Modified date:
16 June 2018
UID
swg21588364