IT08963: libstdc++.so.5 is needed by TIVsm-APIcit-7.1.2-0.x86_64 when installing 7.1.2 backup-archive client CIT packages on SLES 12

APAR status

• Closed as documentation error.

Error description

• Tivoli Storage Manager Client version 7.1.2 BAcit and APIcit RPM
  packages might not install on SUSE Linux Enterprise Server
  (SLES) 12 due to failed dependencies on 32bit libstdc++.so.5.
  This can happen because the 32-bit libstdc++.so.5 library is no
  longer part of the distribution for SLES 12.
  
  
  
  
  
  For example;
  rpm -i TIVsm-APIcit.x86_64.rpm TIVsm-BAcit.x86_64.rpm
  error: Failed dependencies:
  libstdc++.so.5 is needed by TIVsm-APIcit-7.1.2-0.x86_64
  libstdc++.so.5(CXXABI_1.2) is needed by
  TIVsm-APIcit-7.1.2-0.x86_64
  libstdc++.so.5(GLIBCPP_3.2) is needed by
  TIVsm-APIcit-7.1.2-0.x86_64
  libstdc++.so.5(GLIBCPP_3.2.2) is needed by
  TIVsm-APIcit-7.1.2-0.x86_64
  libstdc++.so.5 is needed by TIVsm-BAcit-7.1.2-0.x86_64
  libstdc++.so.5(CXXABI_1.2) is needed by
  TIVsm-BAcit-7.1.2-0.x86_64
  libstdc++.so.5(GLIBCPP_3.2) is needed by
  TIVsm-BAcit-7.1.2-0.x86_64
  libstdc++.so.5(GLIBCPP_3.2.2) is needed by
  TIVsm-BAcit-7.1.2-0.x86_64
  
  
  This problem does not affect the other RPM packages included in
  the 7.1.2 backup-archive client.
  
  
  
  
  
  
  
  
  
  Tivoli Storage Manager ClientVersions Affected:  7.1.2 on SUSE
  Linux 12 platform
  
  Initial Impact: Medium
  
  Additional Keywords:  TSM install cut fails pre-req CIT 32bit
  

Local fix

• Download 32-bit libstdc++.so.5 that is included in SUSE Legacy
  Module:
  
  https://www.suse.com/products/server/features/modules.html
  
  The package that provides libstdc++.so.5 is called
  libstdc++33-32bit.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Tivoli Storage Manager API and backup-archive clients        *
  * version 7.1.2 running in pure 64-bit Linux distributions'    *
  * environment.                                                 *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * To install the Tivoli Storage Manager client version 7.1.2   *
  * Common Inventory Technology components in a pure 64-bit      *
  * Linux distribution environment, follow the instructions      *
  * mentioned in the following Tivoli Storage Manager "Linux     *
  * Client Requirements" web pages (per supported Linux          *
  * platform):                                                   *
  * http://www-01.ibm.com/support/docview.wss?uid=swg21052223    *
  * http://www-01.ibm.com/support/docview.wss?uid=swg21169963    *
  * http://www-01.ibm.com/support/docview.wss?uid=swg21066436    *
  ****************************************************************
  *
  

Problem conclusion

• The appropriate Tivoli Storage Manager "Linux Client
  Requirements" web pages (per supported Linux platform) will be
  updated to document additional software requirements to install
  Tivoli Storage Manager Clients Common Inventory Technology
  components on RHEL 7, SLES 12 and Ubuntu 14.04 Linux
  distributions as follows:
  
  For Linux on x86/x86_64 and Power platforms:
  "
  Additional Software
  ...
  To use the Common Inventory Technology components in a pure
  64-bit Linux environment the following 32-bit run-time support
  packages should be installed:
  - with RHEL 7, the compat-libstdc++-33 package is required;
  - with SLES 12, the libstdc++33-32bit package is required (note:
  this package is provided by SUSE Legacy Module, see
  https://www.suse.com/products/server/features/modules.html);
  - with Ubuntu 14.04, the libstdc++5:i386 package is required.
  ...
  "
  
  For Linux on zSeries platform:
  "
  Additional Software
  ...
  To use the Common Inventory Technology components in a pure
  64-bit Linux environment the following 32-bit run-time support
  packages should be installed:
  - with RHEL 7, the compat-libstdc++-33 package is required;
  - with SLES 12, the libstdc++33-32bit package is required (note:
  this package is provided by SUSE Legacy Module, see
  https://www.suse.com/products/server/features/modules.html);
  ...
  "
  

Temporary fix

Comments

APAR Information

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Fix information

Applicable component levels