IBM Support

Intermittent problems connecting to an OpenText Livelink Enterprise Server

Troubleshooting


Problem

You might experience intermittent connection problems when you repeatedly connect to an OpenText Livelink Enterprise Server by using the OpenText Livelink Enterprise Server connector.

Symptom

Errors like the following error can occur:

class com.venetica.vbr.client.InvalidQueryException COEN0046E: The TestNoProp item class was not found. Ensure that the item class specified is correct and try again.
com.venetica.vbr.client.InvalidQueryException: COEN0046E: The TestNoProp item class was not found. Ensure that the item class specified is correct and try again.
        at com.venetica.vbr.ejb.bridge.livelink.LivelinkBridge.buildQueryString(LivelinkBridge.java:7821)
        at com.venetica.vbr.ejb.bridge.livelink.LivelinkBridge.executeQuery(LivelinkBridge.java:5333)
        at com.venetica.vbr.ejb.bridge.rmibridge.RMIBridgeProxyImpl.executeQuery(RMIBridgeProxyImpl.java:616)
        at sun.reflect.GeneratedMethodAccessor32.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
        at java.lang.reflect.Method.invoke(Method.java:618)
        at sun.rmi.server.UnicastServerRef.dispatch(UnicastServerRef.java:317)
        at sun.rmi.transport.Transport$1.run(Transport.java:168)
        at java.security.AccessController.doPrivileged(AccessController.java:274)
        at sun.rmi.transport.Transport.serviceCall(Transport.java:164)
        at sun.rmi.transport.tcp.TCPTransport.handleMessages(TCPTransport.java:506)
        at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.handleRequest(TCPTransport.java:838)
        at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run(TCPTransport.java:912)
        at java.lang.Thread.run(Thread.java:811)
        at sun.rmi.transport.StreamRemoteCall.exceptionReceivedFromServer(StreamRemoteCall.java:263)
        at sun.rmi.transport.StreamRemoteCall.executeCall(StreamRemoteCall.java:239)
        at sun.rmi.server.UnicastRef.invoke(UnicastRef.java:141)
        at com.venetica.vbr.ejb.bridge.rmibridge.RMIBridgeProxyImpl_Stub.executeQuery(RMIBridgeProxyImpl_Stub.java:581)
        at com.venetica.vbr.ejb.bridge.rmibridge.RMIBridge.executeQuery(RMIBridge.java:1480)
        at com.venetica.vbr.ejb.access.AccessServices.execQuery(AccessServices.java:6628)
        at com.venetica.vbr.client.Query.execItemQuery(Query.java:482)
        at commandline.ExecQuery.performAction(ExecQuery.java:401)
        at commandline.ExecQuery.main(ExecQuery.java:143)
Caused by: com.venetica.vbr.client.ItemNotFoundException: COEN0046E: The TestNoProp item class was not found. Ensure that the item class specified is correct and try again.
        at com.venetica.vbr.ejb.bridge.livelink.LivelinkBridge.getCECategory(LivelinkBridge.java:10831)
        at com.venetica.vbr.ejb.bridge.livelink.LivelinkBridge.buildQueryString(LivelinkBridge.java:7818)
        at com.venetica.vbr.ejb.bridge.livelink.LivelinkBridge.executeQuery(LivelinkBridge.java:5333)
        at com.venetica.vbr.ejb.bridge.rmibridge.RMIBridgeProxyImpl.executeQuery(RMIBridgeProxyImpl.java:616)
        at sun.reflect.GeneratedMethodAccessor32.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
        at java.lang.reflect.Method.invoke(Method.java:618)
        at sun.rmi.server.UnicastServerRef.dispatch(UnicastServerRef.java:317)
        at sun.rmi.transport.Transport$1.run(Transport.java:168)
        at java.security.AccessController.doPrivileged(AccessController.java:274)
        at sun.rmi.transport.Transport.serviceCall(Transport.java:164)
        at sun.rmi.transport.tcp.TCPTransport.handleMessages(TCPTransport.java:506)
        at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.handleRequest(TCPTransport.java:838)
        at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run(TCPTransport.java:912)
        at java.lang.Thread.run(Thread.java:811)
Caused by: com.venetica.vbr.client.VeniceBridgeException: COEN0045E: An error occurred while retrieving the item class list from the repository.
        at com.venetica.vbr.ejb.bridge.livelink.LivelinkBridge.fillLLCategories(LivelinkBridge.java:10808)
        at com.venetica.vbr.ejb.bridge.livelink.LivelinkBridge.getLLCategories(LivelinkBridge.java:10661)
        at com.venetica.vbr.ejb.bridge.livelink.LivelinkBridge.getCECategory(LivelinkBridge.java:10828)
        ... 14 more
Caused by: com.venetica.vbr.client.VeniceBridgeException: COEN0045E: An error occurred while retrieving the item class list from the repository.
        at com.venetica.vbr.ejb.bridge.livelink.LivelinkBridge.getCategories(LivelinkBridge.java:10919)
        at com.venetica.vbr.ejb.bridge.livelink.LivelinkBridge.fillLLCategories(LivelinkBridge.java:10774)
        ... 16 more
Caused by: com.opentext.api.LLIOException: Could not access server
        at com.opentext.api.LLConnect.createSocket(Unknown Source)
        at com.opentext.api.LLConnect.executeTraditional(Unknown Source)
        at com.opentext.api.LLConnect.execute(Unknown Source)
        at com.opentext.api.LAPI_DOCUMENTS.GetObjectInfo(Unknown Source)
        at com.venetica.vbr.ejb.bridge.livelink.LivelinkBridge.getCategories(LivelinkBridge.java:10903)
        ... 17 more

[{"Product":{"code":"SSWLLY","label":"Content Integrator"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Connectors - OpenText Livelink","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"8.6;8.5.1;8.5","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
17 June 2018

UID

swg21587306