IT07595: FBSC6426E ISCSI CONNECTION TIMEOUT ON FULL VM INSTANT RESTORE/ACCESS WHEN MORE THAN ONE ISCSI ADAPTER IS INSTALLED

APAR status

• Closed as program error.

Error description

• A full VM Instant restore/access operation will time out if more
  than one iSCSI adapter is present on the ESXi host.
  
  In the dsmerror.log of the datamover node the following will be
  seen :
  
  FBSC1413I   Working with Recovery Agent on 1.2.3.4 (1.2.3.4)
  FBSC1428I   Waiting for connection to Recovery Agent 1
  seconds...
  ...
  ANS2435E TDP for VMware Recovery Agent detected
           the following failure while trying to
           mount a snapshot of VM 'vmname'
           from disc='Hard Disk 1':
  FBSC6426E   Connection timeout to Recovery Agent after 30
              seconds...
  ANS2411E Instant Restore/Access of virtual machine
           'vmname' failed with rc = 6541
  ANS4907E Instant restore of VMware Virtual Machine
           'vmname' failed. target node
           name='DATACENTER', data mover node
           name='DATAMOVER'
  
  Tivoli Storage Manager Versions Affected: Tivoli Storage Manager
  for Virtual Environment - Data Protection for VMware on Windows
  and Linux 7.1
  
  Customer/L2 Diagnostics (If Applicable)
  
  Initial Impact: Medium
  
  Additional Keywords: zz71 VMware recovery agent 6541 iSCSI IA IR
  restore
  

Local fix

• Ensure that there is only one iSCSI adapter on the ESXi host
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: Tivoli Storage Manager for Virtual           *
  *                 Environments version 7.1 running on all      *
  *                 Windows platforms                            *
  ****************************************************************
  * PROBLEM DESCRIPTION: see ERROR DESCRIPTION                   *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available. This      *
  *                 problem is currently projected to be fixed   *
  *                 in level 7.1.1.  Note that this is subject   *
  *                 to change at the discretion of IBM.          *
  ****************************************************************
  *
  

Problem conclusion

• The TSM client will now correctly identify the first available
  iSCSI adapter on the ESXi host or correctly honor the newly
  documented VMISCSIADAPTER option to select a specific adapter
  when more than one is present.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

  IT01699

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R71W PSY