IT06587: RESTORING COMPONENTS CAN FAIL IF MANY COMPONENTS ARE SELECTED. ERRORS ARE: CWZIP9569E, CWZIP9535E, CTGRI0001E, OR CTGRI0026E

IBM PureApplication System Version 2.1.0.0 Interim Fix 1

APAR status

• Closed as program error.

Error description

• Restore of select components to PureApplication system fails
  with error messages:
  
  CWZIP9569E One or more [scriptpackage] artifacts failed to
  backup or restore. Examine log for more details.
  Failure: CWZIP1900E An internal error
  
  CWZIP9535E An error occurred while transferring <path>/<file>
  from the backup location to <path>/<file>
  
  Failure: java.io.IOException: scp failed with return code=1
  exec request failed on channel 0
  
  CTGRI0026E A connection could not be completed to
  <backup-location-ip-address> during the specified
  timeout interval. occurred. For details, see the log/trace
  files.
  
  CTGRI0001E The application could not establish a connection to
  <backup-location-ip-address>
  
  The restore steps that can lead to this failure include:
  - Select System Console > System > Backup and Restore
  - Select the restore location in the second (bottom) table
  - Drill into the component type of the artifact you want to
  restore:
        Example:
        Component Restore > Workload > Virtual System Patterns
  - Change drop-down to Only new or changed
         Table view will then show only the patterns that are
         missing on the PureApplication System that is the target
         for the restore
  - Select one, and click Restore
  
  You can optionally watch System Console > System > Jobs to
  watch restore progress.  The error messages above can be found
  in the job associated with the restore.
  

Local fix

• Select a fewer number of components to restore.  Restoring a
  smaller amount will sometimes avoid connection errors with the
  backup location.
  

Problem summary

• An SSH remote execution access (RXA) connection leak between the
  PureApplication System and the remote Backup server was causing
  the restore problem to occur.
  

Problem conclusion

• The code has been updated in PureApplication System version
  2.0.0.1 interim fix 2 and higher to reuse connections and ensure
  connection closure.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  PAPP SYS 8278 P

• Fixed component ID

  5725F4600

Applicable component levels

• R200 PSY

     UP

• R210 PSY

     UP