Troubleshooting
Problem
When you try to start the DOORS client you receive the error message, "Database connection error: failed to establish connection. DOORS will now exit".
Symptom
The DOORS database service started. Other users are able to login to the DOORS client, but there is one user unable to login. The user who cannot login to DOORS is using version 9.3.0.4 and other users are using DOORS client 9.3.0.3.
[{"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Documentation","Platform":[{"code":"PF033","label":"Windows"}],"Version":"9.3","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
01 May 2020
UID
swg21585532