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Intermittent "AAA-SYS-0001 - An internal error has occurred ... AAA-HDR-0001 Multiple values specified for variable 'cam_passport" when running Standard Reports

Troubleshooting


Problem

User runs a standard report (for example "Reconcile - Between Accounts/Opening Balances" or "check rules for automatic journals" report (Maintain > Special Utilities > Verify Structures). User receives error message. Problem is intermittent - the report will typuically work for the vast majority of times, but then (later on) it will fail. Typically it will fail after the end user has been idle in the system (e.g. left the system running in the background whilst away from their desk for a long time).

Symptom

Reconcile - Between Accounts/Opening Balances (Preview)
IBM Cognos software
AAA-SYS-0001
An internal error has occurred

Details:
java.lang.RuntimeException: com.ibm.cognos.camaaa.internal.common.exception.SingleValueExpectedException: AAA-HDR-0001 Multiple values specified for variable 'cam_passport' when a single value is expected [/SOAP-ENV:Envelope/SOAP-ENV:Header/bus:biBusHeader/bus:hdrSession/bus:cookieVars].AAA-HDR-0001 Multiple values specified for variable 'cam_passport' when a single value is expected <...........>

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
08 May 2025

UID

swg21575399

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