Troubleshooting
Problem
Controller system works OK for many weeks/months. At some seemingly-random point in time, errors appear.
Symptom
A range of errors may appear, but here are a selection of some that one real-life customer saw:
Screen:
- Message:
RSV-SRV-0063 An error occurred while executing the 'asynchRunSpecification_Request' command.
CCL-BIT-0005 A socket reported a communication error.
CAM_Connect=0xfffffff4 <errorDetail><errorCode>-12</errorCode><errorMessage>CAM-CRP-0026 The underlying socket: '192.168.71.9:9300' returned an error. </errorMessage><errorStack><errorCode>10048</errorCode><errorMessage>Could not connect the socket, errno: 0x2740(10048)
</errorMessage></errorStack></errorDetail>
Cogserver.log:
192.168.71.9:9300 2372 2011-11-09 15:24:07.012 +0 630EAB2BBEAF70DE40EE79152D8A7CF0216024E0 hy2lhGwvq8yMMjlyw4sl8qC4swMdMMwqd9MGd8Ml 1 http-9300-5 DISP 4707 1 Audit.Other.dispatcher.DISP.pogo pogo com.cognos.pogo.impl.PogoSOAPMessageResponder Failure <messages><message><messageString>DPR-DPR-1035 Dispatcher detected an error.</messageString></message></messages> No response was generated.
192.168.71.9:9300 7104 2011-11-09 15:24:07.184 +0 630EAB2BBEAF70DE40EE79152D8A7CF0216024E0 sljMj9vG8dCCjjv2Chlv9wGwwdhs8yy2yylh4qwh sljMj9vG8dCCjjv2Chlv9wGwwdhs8yy2yylh4qwh 9424 RSVP 4803 1 Audit.RTUsage.RSVP Response Report ReportService Failure RSV-SRV-0063 An error occurred while executing the 'asynchRunSpecification_Request' command. CCL-BIT-0005 A socket reported a communication error. CAM_Connect=0xfffffff4 <errorDetail><errorCode>-12</errorCode><errorMessage>CAM-CRP-0026 The underlying socket: '192.168.71.9:9300' returned an error.</errorMessage><errorStack><errorCode>10048</errorCode><errorMessage>Could not connect the socket, errno: 0x2740(10048)</errorMessage></errorStack></errorDetail>
192.168.71.9:9300 7104 2011-11-09 15:24:07.199 +0 630EAB2BBEAF70DE40EE79152D8A7CF0216024E0 sljMj9vG8dCCjjv2Chlv9wGwwdhs8yy2yylh4qwh sljMj9vG8dCCjjv2Chlv9wGwwdhs8yy2yylh4qwh 8180 RSVP 4803 1 Audit.RTUsage.RSVP Response Report ReportService Failure CCL-BIT-0005 A socket reported a communication error.CAM_Connect=0xfffffff4 <errorDetail><errorCode>-12</errorCode><errorMessage>CAM-CRP-0026 The underlying socket: '192.168.71.9:9300' returned an error.</errorMessage><errorStack><errorCode>10048</errorCode><errorMessage>Could not connect the socket, errno: 0x2740(10048)</errorMessage></errorStack></errorDetail>
192.168.71.9:9300 7104 2011-11-09 15:25:51.247 +0 61044C36AA6BF53E7DBD1001B232A6FF3E003BF4 hq8Mqld84Cjlwhh8sdwMhMl222C84jqh2hhGsd4s hq8Mqld84Cjlwhh8sdwMhMl222C84jqh2hhGsd4s 8180 RSVP 4803 1 Audit.RTUsage.RSVP Response Report ReportService Failure CCL-BIT-0005 A socket reported a communication error.CAM_Connect=0xfffffff4 <errorDetail><errorCode>-12</errorCode><errorMessage>CAM-CRP-0026 The underlying socket: '192.168.71.9:9300' returned an error.</errorMessage><errorStack><errorCode>10048</errorCode><errorMessage>Could not connect the socket, errno: 0x2740(10048)</errorMessage></errorStack></errorDetail>
192.168.71.9:9300 7104 2011-11-09 15:25:51.247 +0 61044C36AA6BF53E7DBD1001B232A6FF3E003BF4 hq8Mqld84Cjlwhh8sdwMhMl222C84jqh2hhGsd4s hq8Mqld84Cjlwhh8sdwMhMl222C84jqh2hhGsd4s 9616 RSVP 4803 1 Audit.RTUsage.RSVP Response Report ReportService Failure RSV-SRV-0063 An error occurred while executing the 'asynchRunSpecification_Request' command. CCL-BIT-0005 A socket reported a communication error. CAM_Connect=0xfffffff4 <errorDetail><errorCode>-12</errorCode><errorMessage>CAM-CRP-0026 The underlying socket: '192.168.71.9:9300' returned an error.</errorMessage><errorStack><errorCode>10048</errorCode><errorMessage>Could not connect the socket, errno: 0x2740(10048)</errorMessage></errorStack></errorDetail>
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Modified date:
08 May 2025
UID
swg21575283