Troubleshooting
Problem
Administrator logs onto Controller application server, and launches "Controller Configuration". Administrator opens "Database Connections", highlights a connection, and presses green 'play' button. The 'Database Conversion Utility' appears. Administrator clicks on 'connect' button. After a few seconds, an error message appears.
Symptom
** ERROR: java.sql.SQLException: could not resolve the connect identifier "<database name>"
Alternative error (in some environments):
** ERROR: java.sql.SQLException: Io exception: could not resolve the connect identifier "<database name>"
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1;10.1.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
Modified date:
19 June 2026
UID
swg21574558