IBM Support

Report Studio Stuck at initializing / Browser specific issues

Troubleshooting


Problem

This is a IE8 browser specific issue and is happenning on only a single computer. If the user uses a different computer to access Report Studio, it works fine. If we try to launch Report Studio by clicking on the icon under actions for a report OR via Launch > Report Studio, the Report Studio browser opens. However, it stays stuck at Initializing forever and doesn't finish loading.

Symptom

1. Start IE 8 without add-ons :

Click the Start button on the Taskbar, click All Programs, click Accessories, click System Tools, and then click Internet Explorer (No Add-ons).

Now test launching Report Studio.

On using IE without add ons:

HAL ERROR:
_XP9._LD7() must be called in the HTML body.

2. Try deleting browser history: Delete the Browser History and cache and then launch IE 8:
Keyboard shorcuts: Ctrl + Shift + Delete > Enable all the checkboxes here and DISABLE only the first "Preserve Favorites website data". > Delete.

NOTE: Make sure to disable the favorite checkbox if you have Cognos link added to your favorites.
Close IE and relaunch IE without add ons as in step 1 and do the testing.
Deleting history didn't help.

3. Download supported version of Firefox and test?
Make sure to use a version Firefox as listed on the supported environment page. (see link)

Report Studio initializes correctly and seems to be working.

[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Report Studio","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.2;10.2.1;10.2;10.1.1;10.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
08 May 2025

UID

swg21574436

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