APAR status
Closed as program error.
Error description
One of the SCA database ETL queries was not filtering out soft-deleted computers in the IEM database (specifically computers that were previously the BES Root Server), and in the case that a deleted BES Server computer was the first record returned, SCA failed to determine the correct character set from that data. The query was changed to filter out soft-deleted computers and to also handle multiple property results by iterating until the correct one is found (rather than assuming only one result); solved the problem. This fix will be included in the upcoming SCA 1.5 release.
Local fix
N/A
Problem summary
Problem Description: SCA Import fails with error 'database Name Could not determine character set of the BES database' Problem Summary: One of the SCA database ETL queries was not filtering out soft deleted computers in the IEM database, specifically computers that had previously been a BES Root Server, and in the case that a deleted BES Root Server was the first record returned, SCA failed to determine the correct character set from that data.
Problem conclusion
This issue was resolved in SCA 1.5
Temporary fix
Comments
APAR Information
APAR number
IV62983
Reported component name
TIV EP MG INVEN
Reported component ID
5725C43IN
Reported release
910
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2014-07-28
Closed date
2015-04-30
Last modified date
2015-04-30
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TV EP MG DSS SC
Fixed component ID
5725C43SC
Applicable component levels
R920 PSY
UP
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS6MCG","label":"Tivoli Endpoint Manager for Security and Compliance"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"910","Edition":"","Line of Business":{"code":"LOB24","label":"Security Software"}}]
Document Information
Modified date:
30 April 2015