IBM Support

Not able to connect to Cognos 10 from "IBM Cognos for Microsoft Office 10.1.0"

Troubleshooting


Problem

After installation and configuration IBM Cognos for Microsoft Office enable to connect to Cognos 10, an error occurs "System.Net.WebException: Unable to connect to the remote server".

Symptom

Error received:
System.Net.WebException: Impossible de se connecter au serveur distant ---> System.Net.Sockets.SocketException: Une tentative de connexion a échoué car le parti connecté n'a pas répondu convenablement au-delà d'une certaine durée ou une connexion établie a échoué car l'hôte de connexion n'a pas répondu 128.30.52.37:80
à System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
à System.Net.Sockets.Socket.InternalConnect(EndPoint remoteEP)
à System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Int32 timeout, Exception& exception)
--- Fin de la trace de la pile d'exception interne ---
à System.Net.HttpWebRequest.GetResponse()
à System.Xml.XmlDownloadManager.GetNonFileStream(Uri uri, ICredentials credentials)
à System.Xml.XmlDownloadManager.GetStream(Uri uri, ICredentials credentials)
à System.Xml.XmlUrlResolver.GetEntity(Uri absoluteUri, String role, Type ofObjectToReturn)
à System.Xml.XmlTextReaderImpl.OpenStream(Uri uri)
à System.Xml.XmlTextReaderImpl.DtdParserProxy_PushExternalSubset(String systemId, String publicId)
à System.Xml.XmlTextReaderImpl.DtdParserProxy.System.Xml.IDtdParserAdapter.PushExternalSubset(String systemId, String publicId)
à System.Xml.DtdParser.ParseExternalSubset()
à System.Xml.DtdParser.ParseInDocumentDtd(Boolean saveInternalSubset)
à System.Xml.DtdParser.Parse(Boolean saveInternalSubset)
à System.Xml.XmlTextReaderImpl.ParseDoctypeDecl()
à System.Xml.XmlTextReaderImpl.ParseDocumentContent()
à System.Xml.XmlTextReaderImpl.Read()
à System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)
à System.Xml.XmlDocument.Load(XmlReader reader)
à System.Xml.XmlDocument.LoadXml(String xml)
à Cognos.Office.Framework.DataSource.Cognos8.C8SOAPUtilities.ParseError(Stream stream)
à Cognos.Office.Framework.DataSource.Cognos8.HttpConnection.Send(String sSOAPRequestBody, String sAction, Boolean CacheResult)
à Cognos.Office.Framework.DataSource.Cognos8.HttpConnection.Send(ISOAPRequest request)
à Cognos.Office.Framework.DataSource.Cognos8.C8ContentStore.PortalTree_DoWork(RequestInfo req)
à Cognos.Office.Framework.Threading.ThreadPool.Thread_DoWork(Object sender, DoWorkEventArgs e)

[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Cognos for Microsoft Office","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
13 January 2026

UID

swg21574005