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Running IBM Rational DOORS client and server with different fix pack versions

Troubleshooting


Problem

When you install IBM Rational DOORS Web Access 1.4.0.4 on the same server as DOORS 9.3.0.5, you need Interoperation Server 9.3.0.4. On Microsoft Windows, this results in one system with different versions of the DOORS client and server, which may cause problems. This issue applies to later versions of DOORS as well.

Symptom

When the IBM Rational DOORS client and DOORS server have different fix pack versions but are both installed to the default location, you may encounter unexpected behavior like:

  • Rational DOORS Web Access (DWA) being unresponsive
  • DOORS dbadmin command not working correctly
  • DWA Interoperation Server not working correctly
  • The DOORS server will work fine, but the DOORS client installed on the DOORS server system will fail to start, and you may get errors complaining about not finding a necessary entry point or locating a needed dynamic link library (DLL).

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Document Information

Modified date:
01 May 2020

UID

swg21573528

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