A fix is available
APAR status
Closed as program error.
Error description
Recreate: 1. Install and configure event sync, including the caching triggers for closed sampled events in OMNIbus. 2. Forward a situation to OMNIbus that customizes the msg attribute. 3. Clear the situation in OMNIbus. 4. Wait for the acknowledgement to expire in ITM, and the 'F' status update to be forwarded to OMNIbus. 5. Observe the event is missing the Summary data in OMNIbus, as the cache restore trigger fails because it keys off of msg being equal to the situation name, which doesn't work if msg is customized.
Local fix
not sure there is one, Kirk would know as he ok'd the APAR
Problem summary
Event synchronization cached updates fail to be restored when the msg attribute is customized for a situation. If a sampled situation event is cleared/deleted in OMNIbus, and the situation is not resolved in IBM Tivoli Monitoring, an acknowledgement expiration update is sent to OMNIbus. The synchronization cache triggers restore the data for the situation while checking to see if the Summary is equal to the situation name, which is true for default behavior. If the Summary is customized, the check fails, and the triggers fail to restore the data from the situation.
Problem conclusion
The itmerror and itm_cleared_event_restore triggers are modified so that the data is restored even if the Summary has been customized. The fix for this APAR is contained in the following maintenance packages: | fix pack | 6.3.0-TIV-ITM-FP0003
Temporary fix
Comments
APAR Information
APAR number
IV52909
Reported component name
TEMS
Reported component ID
5724C04MS
Reported release
622
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2013-12-05
Closed date
2014-03-28
Last modified date
2014-08-08
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TEMS
Fixed component ID
5724C04MS
Applicable component levels
R630 PSY
UP
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Document Information
Modified date:
08 August 2014