APAR status
Closed as fixed if next.
Error description
Proxy agent 9.0.40077 crashes unxepcted. Proxy Agent showed : FAULTING_IP: KERNELBASE+c41f 75a8c41f c9 leave EXCEPTION_RECORD: ffffffff -- (.exr 0xffffffffffffffff) ExceptionAddress: 75a8c41f (KERNELBASE+0x0000c41f) ExceptionCode: e06d7363 (C++ EH exception) ExceptionFlags: 00000001 NumberParameters: 3 Parameter[0]: 19930520 Parameter[1]: 017bb9c8 Parameter[2]: 00e9084c unable to find C-Runtime symbols, even with unqualified search DEFAULT_BUCKET_ID: WRONG_SYMBOLS PROCESS_NAME: ProxyAgent.exe ADDITIONAL_DEBUG_TEXT: You can run '.symfix; .reload' to try to fix the symbol path and load symbols. FAULTING_MODULE: 76d20000 kernel32 DEBUG_FLR_IMAGE_TIMESTAMP: 5243336b MODULE_NAME: ProxyAgent ERROR_CODE: (NTSTATUS) 0xe06d7363 - <Unable to get error code text> EXCEPTION_CODE: (NTSTATUS) 0xe06d7363 - <Unable to get error code text> EXCEPTION_PARAMETER1: 19930520 EXCEPTION_PARAMETER2: 017bb9c8 EXCEPTION_PARAMETER3: 00e9084c APP: proxyagent.exe PRIMARY_PROBLEM_CLASS: WRONG_SYMBOLS BUGCHECK_STR: APPLICATION_FAULT_WRONG_SYMBOLS LAST_CONTROL_TRANSFER: from 00da5dad to 75a8c41f STACK_TEXT: WARNING: Stack unwind information not available. Following frames may be wrong. 017bb980 00da5dad e06d7363 00000001 00000003 KERNELBASE+0xc41f 017bb9b8 00d08788 017bb9c8 00e9084c 00e3dfb4 ProxyAgent+0x305dad 017bb9e0 00d096e7 00000038 017bbf54 017bba4c ProxyAgent+0x268788 017bb9fc 00d086be 017bba14 017bc574 017bba48 ProxyAgent+0x2696e7 017bba1c 00c8371d 017bba4c 017bcfa4 3227927d ProxyAgent+0x2686be 017bc4b8 00afaa7c 00e40d8c 00e40d90 017bc60c ProxyAgent+0x1e371d 017bc5fc 00c82abd 00e40d8c 00e40d90 0b045150 ProxyAgent+0x5aa7c 017bc658 00c22171 017bcd1c 0255ff40 0255ff7b ProxyAgent+0x1e2abd 017bd008 00c0a73d 017bd7c4 017bd7f0 021e3064 ProxyAgent+0x182171 017be0c4 00be5ca5 017be108 07b22a18 0100fef0 ProxyAgent+0x16a73d 017be120 00be5bf5 3227b3fd 017be10c 77b1a913 ProxyAgent+0x145ca5 017be538 00af7c01 3227b1d5 14e4d710 14e4d710 ProxyAgent+0x145bf5 017be710 00af8511 017be738 3227a2ed 000f4240 ProxyAgent+0x57c01 017bf428 00af510c 00601c68 00af510c 00f0435c ProxyAgent+0x58511 017bf758 00c7d8ad 3227a14d 002cfb88 002cfb88 ProxyAgent+0x5510c 017bf788 00c7d929 00af4dd0 3227a171 002cfb88 ProxyAgent+0x1dd8ad 017bf7b4 00d06af0 00000001 00601c78 3227a121 ProxyAgent+0x1dd929 017bf7e4 76b575a8 00000001 00601c78 00000000 ProxyAgent+0x266af0 017bf7f8 76d333aa 00601c68 017bf844 77b19ef2 sechost!I_ScIsSecurityProcess+0x269 017bf804 77b19ef2 00601c68 76c5980a 00000000 kernel32+0x133aa 017bf844 77b19ec5 76b57587 00601c68 ffffffff ntdll+0x39ef2 017bf85c 00000000 76b57587 00601c68 00000000 ntdll+0x39ec5 STACK_COMMAND: ~2s; .ecxr ; kb FOLLOWUP_IP: ProxyAgent+305dad 00da5dad ?? ??? SYMBOL_STACK_INDEX: 1 SYMBOL_NAME: proxyagent+305dad FOLLOWUP_NAME: MachineOwner IMAGE_NAME: ProxyAgent.exe BUCKET_ID: WRONG_SYMBOLS FAILURE_BUCKET_ID: WRONG_SYMBOLS_e06d7363_ProxyAgent.exe!Unknown WATSON_STAGEONE_URL: http://watson.microsoft.com/StageOne/ProxyAgent_exe/9_0_40077_0/ 5243336b/KERNELBASE_dll/6_1_7601_17965/506dbe50/e06d7363/0000c41 f.htm?Retriage=1 Followup: MachineOwner
Local fix
N/A
Problem summary
This issue will be addressed in the next release of IBM Endpoint Manager for Mobile v2.5.
Problem conclusion
Temporary fix
Comments
APAR Information
APAR number
IV52687
Reported component name
IBM EP MGR MBL
Reported component ID
5725C43MO
Reported release
900
Status
CLOSED FIN
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2013-12-03
Closed date
2013-12-05
Last modified date
2013-12-05
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Applicable component levels
R900 PSY
UP
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Document Information
Modified date:
05 December 2013