Troubleshooting
Problem
When the ITCAM SOA data collector is running, Role Based Management (RBM) failure messages may appear in the DataPower logs for each ITCAM SOA polling interval if the DataPower RBM settings do not specify "local user" for the User Authentication Method.
Symptom
Error messages regarding authentication appear in the DataPower logs at regular intervals that correspond to the ITCAM SOA polling interval:
[auth][error] rbm(RBM-Settings): : RBM: Authorization failed - Access Denied
[multistep][error] xmlfirewall(mmm): [Request]: Rejected by filter ... map-session-fallback
[ldap][warn] xmlmgr(mmm): Searching LDAP server xxxxxx for xxxxxx failed
The error and warning messages are followed by notice level messages indicating the userid configured for ITCAM SOA successfully logged in to a specific domain:
[auth][notice] User xxx logged into dddddd
ITCAM SOA Data collection is working correctly.
[{"Product":{"code":"SS9H2Y","label":"IBM DataPower Gateway"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"General","Platform":[{"code":"PF009","label":"Firmware"}],"Version":"5.0.0;6.0.0;6.0.1;7.0.0;7.1","Edition":"Edition Independent","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
15 June 2018
UID
swg21570076