Troubleshooting
Problem
This technote identifies an issue when starting the IBM HTTP Server 6.1 service after an IBM Rational ClearQuest Web, Rational ClearCase Remote Client, and Rational RequisitePro Web 7.1.2.4 upgrade.
Symptom
When starting the IBM HTTP Server service after a ClearQuest Web 7.1.2.4, ClearCase Remote Client 7.1.2.4, and RequisitePro Web 7.1.2.4 upgrade, this error occurs:
Windows could not start the IBM HTTP Server 6.1 - RationalSDLC on Local Computer. For more information, review the System Event Log. If this is a non-Microsoft service, contact the service vendor, and refer to the service-specific error code 1.
[{"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Web Server (7.1)","Platform":[{"code":"PF033","label":"Windows"}],"Version":"7.1.2.4;7.1.2.5","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSSH27","label":"Rational ClearCase"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"ClearCase Remote Client","Platform":[{"code":"PF033","label":"Windows"}],"Version":"7.1.2.4;7.1.2.5","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSSHCT","label":"Rational RequisitePro"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"RequisiteWeb","Platform":[{"code":"PF033","label":"Windows"}],"Version":"7.1.2.4;7.1.2.5","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
16 June 2018
UID
swg21568929