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IV33395: "UNDEFINED ERROR" CONDITION GATHERING ACTION SITE FROM SERVER

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You can track all active APARs for this component.

 

APAR status

  • Closed as fixed if next.

Error description

  • TEM Client version 8.2.1175
MAC OS 10.7

- Client has been registered to the main server but is not
reporting.

- They were able to download the actionsite using a browser on
the endpoing.

- They tried 2~3 MAC endpoints for test and had the same issue.

- Windows endpoints is confirmed to work.

- Firewall on the mac is disabled.

- Client Mac is not tunneling through VPN.

- They only use IPv4.

- They checked firewall settings both incoming and outbound on
port 52311 (
windows clients work as expected)

- They reinstalled the MAC Client using the masthead exported
from the admin
tool but this did not solve the issue.

Local fix

  • Customer can rename their Custom Sites to ASCII
names. The issue
is the values are not representable on OS X as they run in a
slightly different
encoding compared to the Windows Server/Console and in current
releases we
cannot handle this situation.

Problem summary

  • This issue will be addressed in the next release of IBM Endpoint
Manager v.9.0.

General availability Q1 2013 (release date subject to change).

Problem conclusion

  • 



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IV33395
    • 

  • Reported component name
    TIV EP MGR AGEN
    • 

  • Reported component ID
    5725C43AG
    • 

  • Reported release
    82M
    • 

  • Status
    CLOSED  FIN
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt
    • 

  • Submitted date
    2012-12-13
    • 

  • Closed date
    2013-01-02
    • 

  • Last modified date
    2013-01-02
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    



Applicable component levels


    

  • R82M  PSY
       UP
    • 








      
              
                            

              

              [{"Business Unit":{"code":null,"label":null},"Product":{"code":"SSBQVS","label":"Tivoli Endpoint Manager"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"82M","Edition":"","Line of Business":{"code":"","label":""}}]
              

                                                                    

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            02 January 2013
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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