Troubleshooting
Problem
IBM Rational ClearCase services on an AIX server, even on the host system alone, are not responsive or report errors such as, cleartool: Error: unknown host '
Symptom
Cleartool or multitool commands hang or time out with an error:
cleartool: Error: unknown host '<hostname>': Host not found"
multitool: Error: unknown host '<hostname>': Host not found"
The server is effectively down for all users. All client and administrative ClearCase functions hang or fail on AIX. Solaris or Linux servers may appear to be unaffected.
[{"Product":{"code":"SSSH27","label":"Rational ClearCase"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Operating System Configurations","Platform":[{"code":"PF002","label":"AIX"}],"Version":"7.0;7.0.1;7.1;7.1.1;7.1.2;8.0","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
Modified date:
29 September 2018
UID
swg21566964