IV17876: SRLOGMONLINE IS TRUNCATED WHEN REGISTRY KEY EVENTMESSAGEFILE DOESN'T CONTAIN ENVIRONMENT VARIABLES

IBM Netcool System Service Monitor SSM 4.0 Fix Pack 13 README 4.0.0-TIV-SSM-FP0013
IBM Netcool System Service Monitor SSM 4.0 Fix Pack 14 README 4.0.0-TIV-SSM-FP0014
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 1 README 4.0.0.14-TIV-SSM-IF0001
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 2 README 4.0.0.14-TIV-SSM-IF0002
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 3 README 4.0.0.14-TIV-SSM-IF0003
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 4 README 4.0.0.14-TIV-SSM-IF0004
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 5 README 4.0.0.14-TIV-SSM-IF0005
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 6 README 4.0.0.14-TIV-SSM-IF0006
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 7 README 4.0.0.14-TIV-SSM-IF0007
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 8 README 4.0.0.14-TIV-SSM-IF0008
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 1 README 4.0.0.15-TIV-SSM-IF0001

APAR status

• Closed as program error.

Error description

• If the Windows Registry key:
  HKLM\SYSTEM\CurrentControlSet\Services\Eventlog\System\ServiceCo
  ntrolManager\EventMessageFile
  does not contain any environment variables, ( %SystemRoot% for
  example ) the srLogMonLine will be truncated after the colon (:)
  character.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Windows users of SSM 4.0 using srLogMon                      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * The following only affects Windows SSM users of srLogMon     *
  * If the value of the following Windows registry key:          *
  *                                                              *
  * HKLM\SYSTEM\CurrentControlSet\Services\Eventlog\             *
  * System\ServiceControlManager\EventMessageFile                *
  *                                                              *
  * doesn't contain any environment variables,                   *
  * ( %SystemRoot% for example ) the srLogMonLine                *
  * will be truncated after the colon (:) character.             *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Either ensure that the registry key value uses               *
  * environment variables or                                     *
  * Upgrade to Fix Pack 13 for SSM 4.0.                          *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  packages:
  | fix pack | 4.0.0-TIV-SSM-FP0013
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  NETCOOL SYS SVC

• Fixed component ID

  5724P4300

Applicable component levels

• R400 PSY

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