IV10404: PSW2.2 - PSSERVICE IS CONSUMING HIGH CPU USAGE AFTER AGENT UPDATE TO 2.2.166.292

APAR status

• Closed as program error.

Error description

• phService had high CPU usage detected by HP OpenView on 8
  servers
  - All in Wiesbaden
  - All WS08R2 VMs
  - 8 machines total, 2 DC, others are various uses
  - Restarted phService to resolve the problem and the problem has
  not
  happened again.
  - When stopping phService in all cases the service wouldn't stop
  correctly (Problem encountered stopping phService) and blackd
  had to be
  stopped independently.  The phService.exe process would exit
  during
  service shutdown however.
  - Many messages in the system log about phService not responding
  and
  timing out.  This happens every 15 minutes and no one is
  attempting to
  stop or start the service.
  Event ID: 7011 "A timeout (30000 milliseconds) was reached
  waiting for a
  transaction response from IBMProventia service."
  - All blackd switched from automatic to manual after problem
  occurred so
  that might be related since it stopped happening.
  - 3 Provinfo logs gathered while the machines were in a high CPU
  state.
  

Local fix

• right now there is no workarround. L3 are working on this issue
  to provide a Fix
  

Problem summary

• Made change to reduce cpu usage in certain cases.
  

Problem conclusion

• This fix will be included in all future releases.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  PSW IPS

• Fixed component ID

  5608T18SW

Applicable component levels

• R220 PSY

     UP