IV01575: FAILED TO LOAD CORE COMPONENTS & LOGON SCREEN UNAVAILABLE ISSUE

APAR status

• Closed as program error.

Error description

• Failed to load core components & blue screen issue
  
  Description: We are getting " Failed to load core components for
  Private
  desktop.
  Private desktop will not be available" error message at random
  when
  restarting a private desktop machine. After acknowledging the
  error,
  computer logs in to the local service account and then locks the
  computer and behaves as a personal desktop machine so only one
  user can
  login. To fix this, have to delete the contents of cryptobox
  folder and
  restart the machine.
  We are using AA 8.1 FP2 with ifix aa8.1.0.0116-iFix
  
  Steps to Duplicate:Private desktop will not be available" error
  message
  at random when
  restarting a private desktop machine. After acknowledging the
  error,
  computer logs in to the local service account and then locks the
  computer and behaves as a personal desktop machine so only one
  user can
  login. To fix this, have to delete the contents of cryptobox
  folder and
  restart the machine.
  
  Desired Behavior: This behavior should never be seen
  
  Environmnet: TAM ESSO 8.1
  

Local fix

• n/a
  

Problem summary

• The 'Failed to load core components' error message on Private
  Desktop machines was a result of EnDesktopMgr starting up slower
  than expected. This fix has a higher default number of
  start EnDesktopMgr re-tries.
  

Problem conclusion

• The problem has been addressed in an iFix (AccessAgent
  8.1.0.0154) available from support on request. The fix will be
  included in future fix packs and releases.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SSO ACCESS AGEN

• Fixed component ID

  5724V67AG

Applicable component levels

• R810 PSY

     UP