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Sterling Control Center causes Fatal Error in GIS noapp.log

Troubleshooting


Problem

Sterling Control Center causes Fatal Error in GIS noapp.log

Symptom

A "Fatal Error" is logged in noapp everytime a particular request is sent to GIS via Sterling Control Center.

The document referenced in the error does contain some invalid markup:

 <rows><row><SESSION_ID>BaseEDI_HTTPServerAdapter_node2_123740499202851:295530</SESSION_ID><SESSION_ARCHIVE_ID>295530</SESSION_ARCHIVE_ID><CON_START_TIME>2009-03-18 14:36:32.0</CON_START_TIME><CON_END_TIME>2009-03-18 14:36:32.0</CON_END_TIME><DIS_START_TIME>2009-03-18 14:36:44.0</DIS_START_TIME><DIS_END_TIME>2009-03-18 14:36:44.0</DIS_END_TIME><IS_LOCAL_INIT>0</IS_LOCAL_INIT><ADAPTER_NAME>BaseEDI_HTTPServerAdapter_node2</ADAPTER_NAME><ADAPTER_TYPE>HttpServerAdapter</ADAPTER_TYPE><PS_INSTANCE>gis2-ps1b</PS_INSTANCE><CON_IS_SUCCESS>1</CON_IS_SUCCESS><PROTOCOL>HTTP</PROTOCOL><SECURE_MODE>none</SECURE_MODE><ENDPOINT1>172.19.18.1</ENDPOINT1><ENDPORT1>49117</ENDPORT1><ENDPOINT2>172.19.18.97</ENDPOINT2><ENDPORT2>5080</ENDPORT2><DIS_IS_SUCCESS>1</DIS_IS_SUCCESS><START_WFID>-2</START_WFID><START_WFSTEP>-1</START_WFSTEP><END_WFID>-1</END_WFID><END_WFSTEP>-1</END_WFSTEP><XFER_ID>BaseEDI_HTTPServerAdapter_node2_123740499202851:295530-1</XFER_ID><XFER_SESSION_ARCHIVE_ID>295530</XFER_SESSION_ARCHIVE_ID><IS_PUT>1</I S_PUT><DOC_ID>edi2-tst-1b:node2:1201a921d5b:55570</DOC_ID><IS_SUCCESS>1</IS_SUCCESS><FILE_SIZE>2852</FILE_SIZE><START_TIME>2009-03-18 14:36:32.0</START_TIME><END_TIME>2009-03-18 14:36:32.0</END_TIME><MESSAGE_ID>-1</MESSAGE_ID><DOC_NAME>PsHttpDocument_node2_20090318143632047</DOC_NAME><IS_BIN_XFER>1</IS_BIN_XFER><KBYTES_XFER>2852</KBYTES_XFER><WFID>-2</WFID><WFSTEP>-1</WFSTEP><IS_SECURE>0</IS_SECURE></row><row><SESSION_ID>BaseEDI_HTTPServerAdapter_node2_123740499202851:295530</SESSION_ID><SESSION_ARCHIVE_ID>295530</SESSION_ARCHIVE_ID><CON_START_TIME>2009-03-18 14:36:32.0</CON_START_TIME><CON_END_TIME>2009-03-18 14:36:32.0</CON_END_TIME><DIS_START_TIME>2009-03-18 14:36:44.0</DIS_START_TIME><DIS_END_TIME>2009-03-18 14:36:44.0</DIS_END_TIME><IS_LOCAL_INIT>0</IS_LOCAL_INIT><ADAPTER_NAME>BaseEDI_HTTPServerAdapter_node2</ADAPTER_NAME><ADAPTER_TYPE>HttpServerAdapter</ADAPTER_TYPE><PS_INSTANCE>gis2-ps1b</PS_INSTANCE><CON_IS_SUCCESS>1</CON_IS_SUCCESS><PROTOCOL>HTTP</PROTOCOL><SECURE_MODE>none</SECURE_MODE><ENDPOINT1>172.19.18.1</ENDPOINT1><ENDPORT1>49117</ENDPORT1><ENDPOINT2>172.19.18.97</ENDPOINT2><ENDPORT2>5080</ENDPORT2><DIS_IS_SUCCESS>1</DIS_IS_SUCCESS><START_WFID>-2</START_WFID><START_WFSTEP>-1</START_WFSTEP><END_WFID>-1</END_WFID><END_WFSTEP>-1</END_WFSTEP><XFER_ID>BaseEDI_HTTPServerAdapter_node2_123740499202851:295530-3</XFER_ID><XFER_SESSION_ARCHIVE_ID>295530</XFER_SESSION_ARCHIVE_ID><IS_PUT>0</I S_PUT><DOC_ID>edi2-tst-1b:node2:1201a921d5b:60283</DOC_ID><IS_SUCCESS>1</IS_SUCCESS><FILE_SIZE>1845</FILE_SIZE><START_TIME>2009-03-18 14:36:44.0</START_TIME><END_TIME>2009-03-18 14:36:44.0</END_TIME><MESSAGE_ID>-1</MESSAGE_ID><DOC_NAME>Sterling Integrator MDN Response</DOC_NAME><IS_BIN_XFER>1</IS_BIN_XFER><KBYTES_XFER>1845</KBYTES_XFER><WFID>-1</WFID><WFSTEP>-1</WFSTEP><IS_SECURE>0</IS_SECURE></row></rows>


The closing tag for <IS_PUT> is shown as </I S_PUT>

 

Error Message

From noapp.log:

[2009-04-07 15:52:51.93] ALL 000000000000 GLOBAL_SCOPE [Fatal Error] :1:156: The markup in the document following the root element must be well-formed.

From cccinterop.log at just after the fatal error (possibly unrelated):

2009-04-07 15:52:51.939] DEBUG 000000000000 GLOBAL_SCOPE cccinterop.AbstractService.processData() - Starting
[2009-04-07 15:52:51.939] DEBUG 000000000000 GLOBAL_SCOPE Entered processDataImpl ...
[2009-04-07 15:52:51.939] DEBUG 000000000000 GLOBAL_SCOPE result-parms=<requestParms><RequestType>getBPHistory</RequestType><FromDate>04/07/2009, 15:46:08</FromDate><RecordLimit>10000</RecordLimit><ProtocolList>null</ProtocolList><BpExclusionList>142,140</BpExclusionList><Command>null</Command><Sql>null</Sql></requestParms>
[2009-04-07 15:52:51.939] DEBUG 000000000000 GLOBAL_SCOPE cccinterop.RequestHandlerFactory-createRequestHandler(): Entering with parms : <requestParms><RequestType>getBPHistory</RequestType><FromDate>04/07/2009, 15:46:08</FromDate><RecordLimit>10000</RecordLimit><ProtocolList>null</ProtocolList><BpExclusionList>142,140</BpExclusionList><Command>null</Command><Sql>null</Sql></requestParms>
[2009-04-07 15:52:51.939] DEBUG 000000000000 GLOBAL_SCOPE cccinterop.RequestHandlerFactory-createRequestHandler(): leaving with request handler : com.sterlingcommerce.woodstock.cccinterop.GetBPHistoryHandler@75687568
[2009-04-07 15:52:51.939] DEBUG 000000000000 GLOBAL_SCOPE cccinterop.GetBPHistoryHandler- Entering handleRequest() with parms : <requestParms><RequestType>getBPHistory</RequestType><FromDate>04/07/2009, 15:46:08</FromDate><RecordLimit>10000</RecordLimit><ProtocolList>null</ProtocolList><BpExclusionList>142,140</BpExclusionList><Command>null</Command><Sql>null</Sql></requestParms>
[2009-04-07 15:52:51.939] DEBUG 000000000000 GLOBAL_SCOPE cccinterop.GetBPHistoryHandler-handleRequest()- SQL for BP History :SELECT WFD.NAME AS WFD_NAME, WFC.WFD_ID, WFC.WFD_VERSION, WFC.WORKFLOW_ID, WFC.STEP_ID, WFC.NEXT_AI_ID, WFC.ACTIVITYINFO_ID, WFC.SERVICE_NAME,        WFC.DOC_ID,   WFC.BASIC_STATUS, WFC.ADV_STATUS,   WFC.START_TIME,   WFC.END_TIME,   WFC.STATUS_RPT,   WFC.WFE_STATUS,   WFC.CONTRACT_ID, WFC.NODEEXECUTED , WFC.CONTENT FROM WORKFLOW_CONTEXT WFC, WFD WHERE   WFC.END_TIME >= TO_DATE(? , 'mm/dd/yyyy hh24:mi:ss') AND   WFC.WFD_ID NOT IN ( 142,140) AND WFD.TYPE < 100 AND WFC.WFD_ID = WFD.WFD_ID AND WFC.WFD_VERSION = WFD.WFD_VERSION ORDER BY END_TIME, STEP_ID ; Parms : <strong> Record Limit : 5000
[2009-04-07 15:52:51.944] DEBUG 000000000000 GLOBAL_SCOPE cccinterop.GetBPHistoryHandler- leaving handleRequest(). Rows fetched : 0
[2009-04-07 15:52:51.944] DEBUG 000000000000 GLOBAL_SCOPE cccinterop.AbstractService.processData() - Un-registered thread with Ops.
[2009-04-07 15:52:51.944] DEBUG 000000000000 GLOBAL_SCOPE cccinterop.AbstractService.processData() - Exiting ...

 

[{"Product":{"code":"SS3JSW","label":"IBM Sterling B2B Integrator"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Not Applicable","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SS9GLA","label":"IBM Control Center"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Not Applicable","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Historical Number

NFX5628

Document Information

Modified date:
17 December 2019

UID

swg21551976

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