Troubleshooting
Problem
Sterling Control Center monitoring error on node 2 involving SOARequstHandler and SOA_MessageHandler on node 1
Symptom
Sterling Control Center monitoring one node of a GIS cluster. When monitoring Node 2 an error occurs regarding the SOARequestHandler and the SOA_MessageHandler bp on Node 1.
SOA.properties on node 1 have been
modified (despite documentation that advises against making changes to this
property file because of unpredictable behavior) at some point to a different
SOAP ports for both http and https.
Some SOA.properties overrides
in the customer_overrides.properties file which mention namespace values. These
changes to the properties files have only been observed on node 1 and not on
node 2 where the SCC is working.
Customer stated that professional
services was on site developing a Soap Service and made these property
changes. There is concerned that there have been other property file changes
that could be affecting node 1 and the SOA.properties, but there is no way to
know which properties (if any) are affected.
.
Error Message
com.sterlingcommerce.woodstock.workflow.WorkFlowException: The value of the attribute "prefix="xmlns",localpart="s",rawname="xmlns:s"" is invalid. Prefixed namespace bindings may not be empty.
[{"Product":{"code":"SS3JSW","label":"IBM Sterling B2B Integrator"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Not Applicable","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SS9GLA","label":"IBM Control Center"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Not Applicable","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Historical Number
NFX9832
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Document Information
Modified date:
16 June 2026
UID
swg21551846