IY99985: MULIT-LINE SUBJECT GETS TRUNCATED IN IMPACT EMAILREADER

6.1.0-TIV-BSM-FP0004-zlinux
6.1.0-TIV-BSM-FP0004-windows
6.1.0-TIV-BSM-FP0004-solaris
6.1.0-TIV-BSM-FP0004-linux
6.1.0-TIV-BSM-FP0004-aix
6.1.0-TIV-NCI-FP0004-zlinux
6.1.0-TIV-NCI-FP0004-windows
6.1.0-TIV-NCI-FP0004-solaris
6.1.0-TIV-NCI-FP0004-aix
6.1.0-TIV-NCI-FP0004-linux
6.1.0-TIV-NCI-FP0003-zlinux
6.1.0-TIV-NCI-FP0003-windows
6.1.0-TIV-NCI-FP0003-solaris
6.1.0-TIV-NCI-FP0003-linux
6.1.0-TIV-NCI-FP0003-aix
6.1.0-TIV-BSM-FP0003-solaris
6.1.0-TIV-BSM-FP0003-aix
6.1.0-TIV-BSM-FP0003-zlinux
6.1.0-TIV-BSM-FP0003-windows
6.1.0-TIV-BSM-FP0003-linux
IBM Tivoli Business Service Manager V6.1.0 Fix Pack 2(6.1.0-TIV-BSM-FP0002)
IBM Tivoli Netcool/Impact V6.1.0 Fix Pack 2(6.1.0-TIV-NCI-FP0002)
IBM Tivoli Netcool/Impact V6.1.0 Fix Pack 4(6.1.0-TIV-NCI-FP0004)
IBM Tivoli Business Service Manager V6.1.0 Fix Pack 4(6.1.0-TIV-BSM-FP0004)
IBM Tivoli Netcool/Impact V6.1.0 Fix Pack 4(6.1.0-TIV-NCI-FP0004)

APAR status

• Closed as program error.

Error description

• mulit-line subject gets truncated in Impact emailreader
  
  It should be a defect in
  com.micromuse.response.email.EmailDriver.
  
          while ((s = bf.readLine()) != null) {
            if (ec.getVar("From") == null &&
  s.startsWith(FROM_HDR)) {
              String from = s.substring(FROM_HDR.length()).trim();
              try {
                ec.setVar("From",from);
  
  If From or Subject's content made up by multiple lines. The
  first line of information will be set to Var in EventContainer.
  For example:
  
  From: "L3DEV TEST 1very long sender 2very long sender 3very long
  sender 4very
   sender end of sender" <L3DEV TEST 1very long sender 2very long
  sender
   3very long sender 4very sender end of sender>
  Subject: L3DEV TEST 1very long subject 2very long subject 3very
  long subject 4very
   long subject 5very long subject 6very long subject 7very long
  subject end
   of subject
  
  Truncate as:
  
  From: "L3DEV TEST 1very long sender 2very long sender 3very long
  sender 4very
  Subject: L3DEV TEST 1very long subject 2very long subject 3very
  long subject 4very
  

Local fix

Problem summary

• multi-line subject gets truncated in Impact emailreader
  

Problem conclusion

• If From or Subject's content of the email made up by multiple
  lines. The first line of information will be set to Var in
  EventContainer.
  
  The fix for this APAR is contained in the following
  maintenance packages:
  | Interim Fix | 5.1.1.1-TIV-NCI-IF0003
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

  IY99988 IV01452

Fix information

• Fixed component name

  IMPACT WEB SVC

• Fixed component ID

  5724S43WS

Applicable component levels

• R511 PSY

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