IV98916: UNABLE TO RUN REPORTS IN IE

APAR status

• Closed as program error.

Error description

• ERROR DESCRIPTION:
  Unable to run reports in IE. Reports will run in Chrome and
  Firefox however a similar error arises when using Export report
  from the viewer
  
  Invalid Request. The request must only come from a valid Maximo
  session
  
  This will only occur in BROS installations
  
  PROBLEM:
  An communication issue occurs relating to secure sessions and
  reports will not run
  
  PERFORMANCE ISSUE:
  n/a
  
  STEPS TO REPRODUCE:
  Enable a BROS environment by configuring the viewerurl property
  Using an IE browser, try to run any report
  Report will not execute, rather you will see the error below
  
  CURRENT ERRONEOUS RESULT:
  Error Invalid request
  
  EXPECTED RESULT:
  report should run
  
  ADDITIONAL INFO:
  may not always occur in all configurations
  
  ENVIRONMENT (SYSTEM INFO):
  BROS
  7.6.08
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Maximo Reporting Users                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Unable to run reports in Internet Explorer.                  *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is included in the following package:
                        | Release 7.6.0.9 of Base Services.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  BIRT INTEG-SYST

• Fixed component ID

  5724R46B2

Applicable component levels

• R760 PSY

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