IV97894: MICROSOFT EXCHANGE SERVER AGENT SHOWS SERVER STATUS AS MSEXCHANGEPOP3 SERVICE IS NOT STARTED FOR EXCHANGE SERVER 2016.

6.3.1.10-TIV-ITM_EXCHG-IF0001
ITCAM for Microsoft(R) App: Exchange Server 6.3.1.10-TIV-ITM_EXCHG-IF0001
ITCAM for Microsoft (R) Applications: 6.3.1-TIV-ITM_MSAPP-FP0013

APAR status

• Closed as program error.

Error description

• Environment:
  ITCAM for Microsoft Exchange Server Agent 6.3.1.10
    Exchange Server Version 2016.
  
  Problem Description:
    MSExchangePOP3 service is not mandatory for Exchange server
    2016.
    But, this service is considered as mandatory service by the
    agent.
    As per the functionality of Exchange agent, if any of the
    mandatory services is in stopped state, the exchange agent
    reports server status as DOWN.
  
  Detailed Recreation Procedure:-
    1.Install Exchange Agent version 6.3.1.10 in Exchange server
      2016 Environment.
    2.Right click on  Monitoring Agent for Microsoft Exchange
      Server .
    3.The click on Reconfigure.
    4.In Exchange Services Monitoring tab, try to move service
       (For example : Microsoft Exchange POP3)from right to left.
    5.It will displays the error as :  This service is mandatory
       for determining the Exchange Server status, and therefore,
       cannot be removed
    6.Click on continue, the agent will start.
    7.Stop the Microsoft Exchange POP3 service (if started)
       through services console.
       then check the server status attribute on TEPS.
  
    Related Files and Output:
     <%CANDLE_HOME%>\TMAITM6_x64\logs\*kexcma*.log
     <%CANDLE_HOME%>\TMAITM6\logs\*kexcma*.log
     <%CANDLE_HOME%>\TMAITM6_x64\*_ex.CFG
     <%CANDLE_HOME%>\TMAITM6\*_ex.CFG
  
  
  Approver :
     L3 - HD
     L2 - IS
  

Local fix

Problem summary

• Microsoft Exchange server agent shows server status as
  DOWN ,when MSExchangePOP3 service is not started for
  Exchange Server 2016
  

Problem conclusion

• Now, using KEX_SKIPSERVICES environment variable, user can skip
  particular services for determining the server status.
  
  The fix for this APAR is contained in the following
  maintenance
  packages:
     | interim fix | 6.3.1.10-TIV-ITM_EXCHG-IF0001
     | fix pack | 6.3.1-TIV-ITM_MSAPP-FP0013
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  ITMF MC EXCHANG

• Fixed component ID

  5724B98EO

Applicable component levels

• R630 PSY

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