IV97205: UNABLE TO UPLOAD FILE WITH TURKISH CHARACTERS IN ITS NAME WHEN CREATING AN ATTACHMENT

APAR status

• Closed as program error.

Error description

• REPRODUCTION STEPS
  1) Open any application where DOCLINKS has been configured
  2 ) Select any record
  3) Click on Attachments -> Add New Attachments -> Add New File
  4) Browse for file
  5) Select a file with Turkish letters in its name
  6) Click OK
  
  INCORRECT BEHAVIOUR
  Dialog closes as per normal upload, but file is not uploaded
  
  Message in SystemErr.log
  java.io.FileNotFoundException:
  /attachments/doclinks/<filename> (A system call received a
  parameter that is not valid.)
  
  EXPECTED RESULTS
  The file should upload successfully
  
  ENVIRONMENT
   IBM WebSphere Application Server 7.0.0.29
  
  Common process components for IBM Control Desk 7.5.3.0 Build
  201411211300 DB Build V7530-16
  Release management for IBM Control Desk 7.5.3.0 Build
  201411211300 DB Build V7530-01
  Advanced Workflow Components for IBM Control Desk 7.5.3.0 Build
  201411211300 DB Build V7511-00
  Data Integration and Context Menu Service Configuration 7.5.0.0
  Build 20090911D2 DB Build V7117-07
  IBM Control Desk 7.5.3.0 Build 201411211300 DB Build V7530-01
  SLA Hold for IBM Control Desk 7.5.3.0 Build 201411211300 DB
  Build V7530-01
  Self Service Center for IBM Control Desk 7.5.3.0 Build
  201411211300 DB Build V7520-01
  Asset Management for IBM Control Desk 7.5.3.0 Build
  201411211334 DB Build V7530-05
  Tivoli's process automation engine 7.5.0.7-IFIX20150325-1322
  Build 20141017-1600 DB Build V7507-40 HFDB Build HF7507-11
  Live Chat for IBM Control Desk 7.5.3.0 Build 201411211300 DB
  Build V7530-01
  IBM Maximo for Service Providers 7.5.3.0 Build 20140708-1430 DB
  Build V7530-19
  Search for IBM Control Desk 7.5.3.0 Build 201411211300 DB Build
  V7530-01
  Service Request Management for IBM Control Desk 7.5.3.0 Build
  201411211300 DB Build V7530-02
  Solution for IBM Control Desk 7.5.3.0 Build 201411211300 DB
  Build V7520-02
  Configuration items for IBM Control Desk 7.5.3.0 Build
  201411211300 DB Build V7530-04
  IBM Tivoli Integration Composer for IBM Control Desk 7.5.3.0
  Build 201411211334 DB Build V7530-06
  User interface widgets for IBM Control Desk 7.5.3.0 Build
  201411211300 DB Build V7530-06
  Change management for IBM Control Desk 7.5.3.0 Build
  201411211300 DB Build V7530-03
  Incident Management for IBM Control Desk 7.5.3.0 Build
  201411211300 DB Build V7530-02
  Service Catalog for IBM Control Desk 7.5.3.0 Build 201411211300
  DB Build V7530-08
  Configuration management for IBM Control Desk 7.5.3.0 Build
  201411211300 DB Build V7530-02
  Survey Management for IBM Control Desk 7.5.3.0 Build
  201411211300 DB Build V7511-01
  Tivoli Remote Diagnostics for IBM Control Desk 7.5.3.0 Build
  201411211300 DB Build V7511-00
  Instant Messaging for IBM Control Desk 7.5.3.0 Build
  201411211300 DB Build V7530-00
  Problem Management for IBM Control Desk 7.5.3.0 Build
  201411211300 DB Build V7520-02
  Service Desk for IBM Control Desk 7.5.3.0 Build 201411211300 DB
  Build V7530-05
  Quick Configuration for IBM Control Desk 7.5.3.0 Build
  201411211300 DB Build V7511-00
  IBM TPAE Integration Framework
  7.5.1.2-MIF_7512_IFIX.20141029-1705 Build
  20140730-1950 DB Build V7512-08 HFDB Build HF7512-03
  Service Desk Integration MEA for IBM Control Desk 7.5.3.0 Build
  201411211300 DB Build V7530-00
  Screen Capturer for IBM Control Desk 7.5.3.0 Build 201411211300
  DB Build V7530-00
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Turkish language users                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * UNABLE TO UPLOAD FILE WITH TURKISH CHARACTERS IN ITS NAME    *
  * WHENCREATING AN ATTACHMENT                                   *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• Fixed in MPFormData.java
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  ADMINISTRATION

• Fixed component ID

  5724R46A1

Applicable component levels

• R760 PSY

     UP