IV96852: ATTRIBUTES NOT COPIED WHEN DUPLICATING A SERVICE REQUEST

APAR status

• Closed as program error.

Error description

• REPRODUCTION STEPS
  1. Go To Service Request application and select sample Service
  Request from the list
  
  2. Go to SR details tab and check if fields in  Reported By
  section have values.
  
  3. From  Select Action  choose  Duplicate Service Request
  option.
  
  Observe that in new ticket all values from Reported By
      sections were properly copied.
       Name  - SR.REPORTEDBYNAME
       Phone  - SR.REPORTEDPHONE
       Email  - SR.REPORTEDEMAIL
  
  4. Go To  Application Designer  and find Service Request
  application
  
  5. In  Service Request  tab remove REPORTEDBYID field from user
  interface and press save button.
  
  6. Go To Service Request application and select sample SR from
  the list
  
  7. Go to SR details tab and check if fields in  Reported By
  section have values.
  
  8. From  Select Action  choose  Duplicate Service Request
  option.
  
  INCORRECT BEHAVIOUR
  In the new ticket all fields below are empty.
       Name  - SR.REPORTEDBYNAME
       Phone  - SR.REPORTEDPHONE
       Email  - SR.REPORTEDEMAIL
  
  EXPECTED RESULTS
      Name  - SR.REPORTEDBYNAME
       Phone  - SR.REPORTEDPHONE
       Email  - SR.REPORTEDEMAIL
  should be copied
  
  ENVIRONMENT
  Tivoli's process automation engine 7.6.0.7-IFIX20170505-1619
  Build 20170215-0100 DB Build V7607-14 HFDB Build HF7607-01
  IBM TPAE Integration Framework 7.6.0.7 Build 20170130-1250 DB
  Build V7607-03IBM Maximo Calibration 7.6.0.0 Build
  20170215-0100 DB Build V7600-06
  IBM Maximo Asset Management Scheduler 7.6.4.0 Build
  20170215-0100 DB Build V7640-53
  IBM Maximo Asset Management Work Centers 7.6.0.1 Build
  20161104-1046 DB Build V7601-41
  IBM Maximo Asset Management 7.6.0.7 Build 20170215-0100 DB
  Build V7604-01
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * YES                                                          *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * For ReportedBy value not in PERSON table the email and phone *
  * values were not copied to duplicated SR                      *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• Issue fixed in 7.6.0.7 the customer's release and 76-CD for
  future releases
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  ASSETS

• Fixed component ID

  5724R46AS

Applicable component levels

• R760 PSY

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