Troubleshooting
Problem
Error: Unable to create file buffer
Symptom
Error: Unable to create file buffer
Error: Unable to start service
Errors appear as pop-up error messages and in Windows Application Log with
"DSN=Gentran:Director"
Cannot open Gentran:Director.
Pop-up error
appears when starting Director Executive, but it does start
Stopping the
Director Executive does not cause the GentranDirector.ldb file to be removed
from C:\Program Files\Commerce Connection32\Database
[{"Product":{"code":"SS6UP7","label":"Sterling Gentran:Director"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Not Applicable","Platform":[{"code":"PF033","label":"Windows"}],"Version":"5.5;5.4;5.3.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Historical Number
PRI12521
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Document Information
Modified date:
16 June 2018
UID
swg21547248