IV92371: WHEN USING THE PRINT TOOL, THE REQUEST TO PRINT TO THE MAP SERVICE TIMES OUT AFTER 1 MINUTE.

APAR status

• Closed as program error.

Error description

• The Print request to  the Map Service times out after 1 minute.
  In somce occations, it's not unusual for the Map Service to
  respond after this time, and the 1 minute is too short.
  
  Steps to Replicate:
  1) Go to the asset application
  2) Click on the map tab
  3) On the map toolbar, click on the print icon
  4) Click the "print" button
  Sometimes, this service might time out
  

Local fix

• n/a
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * none                                                         *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * WHEN USING THE PRINT TOOL, THE REQUEST TO PRINT TO THE MAP   *
  * SERVICE TIMES OUT AFTER 1 MINUTE.                            *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO SPATIAL

• Fixed component ID

  5724T3900

Applicable component levels