IV89813: WARRANTY CLAIMS/ITEM WARRANTY CONTRACT - WO TOTAL COST IS NOT ZERO WHEN USING NO-CHARGE PO

APAR status

• Closed as program error.

Error description

• When a Warranty Claim based on Item Warranty Contract is
  processed, the
  following issues are faced.
  
  A. The WO Cost doesn't goes back to Zero, rather it is equal to
  the
  Average Cost for the Item that is issued to the WO.
  B. The Item is issued at Zero Cost to the WO instead of going
  back to
  the Storeroom at the current Average Cost. It is to be noted
  that
  Return Storeroom was identified on the Warranty Claim.
  
  Steps to Replicate
  1.  Go to Warrnaties (Tr)>Item Warranty Contract (Tr) and insert
  a new
  Record, Contract=1048, End Date=20, Vendor=SKF
  Go to Coverage tab, under Coverage click New Row, Item=PUMP100,
  Duration=3, Time Unit=YEARS
  Go to Select Action<Authorize Sites, Clcil Select Sites button,
  check
  BEDFORD, click OK, click OK
  Approve contract
  2.  Go to Asset (Tr), insert new record, Asset=LM750,
  Location=SHIPPING
   Select Action>Change Item Number, New Item=PUMP100, Click OK
  3. Select Action>Warranties>Manage Items under Warranty, click
  New Row
  under Item Warranties, Contract=1048, Warranty End
  Date=12/31/20, click
  OK
  4.  Go to Work Order Tracking (Tr) and insert a new record for
  work
  order, Asset=LM750.
  It is to be noted that there is no planned material on WO.
  Approve work order
  5.  Select Action>Move/Modify Assets, To Location=REPAIR, click
  Apply
  button, click Execute Now
  
  System Message: BMXAA0067I - Asset LM750 in site BEDFORD was
  moved
  successfully.
  
  6.  It is to be noted that the Average Cost of PUMP100 is
  !1548.22 the
  Current balance is 11.
  7.  Go to Actuals tab, Material sub-tab, click New Row,
  Item=PUMP100,
  Storeroom=CENTRAL, Rotating Asset=2082
  
  System Message: BMXAL0126I - Possible warranty situations exist.
  
  It is to be noted that the Average Cost of PUMP100 is 1548.22
  and the
  Current balance is now 10.
  
  8.  Select Action<View Cost shows that PUMP100 (Asset 2082) was
  issued
  at Average Cost 1548.22. It is to be noted that there is no
  other
  transaction on WO.
  9.  Select Action<Warranty Claims<Generate Warranty Claims,
  under
  Default Table Data Storeroom=CENTRAL, Site=BEDFORD, tab
  click Select Warrantable Transactions button, under Transactions
  check
  work order above, click OK, click OK
  10. Go To Warranty Claims (Tr) application, bring up the claim
  created
  via WO, approve the claim
  Select Action<Create No-Charge PO, look at the top of the
  browser
  window to see the PO that was created and note the number
  11. Go To Purchase Orders (Tr) application and retrieve then
  approve
  the PO.
  12. Go To Receiving (Tr) application, Material REceipts tab,
  click
  Select Ordered Items, check po line, click OK
  Go to Select Action<Change Inspection Status, check po line,
  click OK
  Go to Select Action<Receive Rotating Items, Asset=LM850, click
  OK
  13. Now that the transaction has completed, review WO Actuals,
  WO Cost
  and Average Cost for PUMP100.
  Go to WO from above and View Cost, the cost is still 1548.22, it
  should
  have been 0
  Click Actuals tab, Materials sub-tab:
  It is to be noted that PUMP100 doesn àÉ t go back to inventory
  even
  though the storeroom was identified on the Claim, therefore, the
  Current Balance and the Average Cost for PUMP100 remain
  un-changed i.e.
  the Average Cost and Current Balance are still 1548.22 and 11
  respectively.
  
  .
  Additional Comments
  Also please note that the above issues are faced for both
  NON-Rotating
  and Rotating Item.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All users that use Maximo for Transportation 7.6.2.0 and     *
  * further                                                      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * WARRANTY CLAIMS/ITEM WARRANTY CONTRACT - WO TOTAL COST IS    *
  * NOT ZERO WHEN USING NO-CHARGE PO                             *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• After receive rotating item in the Receiving (TR) application,
  Wo total cost is now being set to 0, and item is being returned
  to inventory
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MX TRANSPORTATI

• Fixed component ID

  5724R5500

Applicable component levels

• R762 PSY

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