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IV89682: TPAE 7.6.0.4 USE "MULTILINETEXTBOX" REPLACE RICHTEXTEDITOR IN SR, PREVIOUSLY TYPED INFO IN "SUMMARY" WOULD BE INVISIBLE

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APAR status

  • Closed as program error.

Error description

  • PHENOMENON:
    Using "multilinetextbox" replacing richtexteditor in "SR"
    application, noticed if first entering info in "Details" field,
    then continually typing info onto "Summary:" field,  suddenly
    all the input value would be invisible from UI.
    
    ENVIRONMENT:
    WAS 8.5.5.3
    TPAE 7.6.0.4 IFIX20160803
    Windows 6.3
    SQL Server 12.0
    
    STEPS TO REPRODUCE:
    (1) Export current SR application via Application Designer
    (2) Allocate the line including "richtexteditor" keyword from
    the SR.xml
    (3) Replace the "richtexteditor" line with below info
    <multilinetextbox columns="80"
    dataattribute="description_longdescription"
    id="main_grid3a_col1_2" rows="18"/>
    (4) Save the change
    (5) Import the updated SR.xml into Maximo via Application
    Designer
    (6) Logout Maximo then login again
    (7) Access SR application
    (8) Click [New] button
    (9) Noticed the "Details" field is using "multilinetextbox"
    other than "richtexteditor"
    (10) Enter any info into "Details", for example "12345"
    (11) Start to enter info onto "Summary" field.
    Continuing typing till 100 characters, if you keeping on
    typing, you will notice all the previously typed info in
    "Summary" being invisible from SR UI, but if you clicking "Long
    Description" button next to "Summary", the previously typed
    info is still existed.
    (12) If you closed the "Long Description" popup dialog, the
    previously typed info would be visible again on "Summary" field.
    
    CURRENT ERRONEOUS RESULT:
    Previously typed "Summary" info would be invisible to users
    (Getting blank)
    
    EXPECTED RESULT:
    Once the typing reach to maximal length, the info should stay
    the same and visible to users even using "multilinetextbox"
    

Local fix

  • N/A
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * N/A                                                          *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * USE "MULTILINETEXTBOX" REPLACE RICHTEXTEDITOR INSR,          *
    * PREVIOUSLY TYPED INFO IN "SUMMARY" WOULD BE INVISIBLE        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • Fixed in async.js
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV89682

  • Reported component name

    ADMINISTRATION

  • Reported component ID

    5724R46A1

  • Reported release

    760

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-10-04

  • Closed date

    2016-10-25

  • Last modified date

    2016-10-25

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    ADMINISTRATION

  • Fixed component ID

    5724R46A1

Applicable component levels

  • R760 PSY

       UP

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Document Information

Modified date:
25 October 2016