IV89682: TPAE 7.6.0.4 USE "MULTILINETEXTBOX" REPLACE RICHTEXTEDITOR IN SR, PREVIOUSLY TYPED INFO IN "SUMMARY" WOULD BE INVISIBLE

APAR status

• Closed as program error.

Error description

• PHENOMENON:
  Using "multilinetextbox" replacing richtexteditor in "SR"
  application, noticed if first entering info in "Details" field,
  then continually typing info onto "Summary:" field,  suddenly
  all the input value would be invisible from UI.
  
  ENVIRONMENT:
  WAS 8.5.5.3
  TPAE 7.6.0.4 IFIX20160803
  Windows 6.3
  SQL Server 12.0
  
  STEPS TO REPRODUCE:
  (1) Export current SR application via Application Designer
  (2) Allocate the line including "richtexteditor" keyword from
  the SR.xml
  (3) Replace the "richtexteditor" line with below info
  <multilinetextbox columns="80"
  dataattribute="description_longdescription"
  id="main_grid3a_col1_2" rows="18"/>
  (4) Save the change
  (5) Import the updated SR.xml into Maximo via Application
  Designer
  (6) Logout Maximo then login again
  (7) Access SR application
  (8) Click [New] button
  (9) Noticed the "Details" field is using "multilinetextbox"
  other than "richtexteditor"
  (10) Enter any info into "Details", for example "12345"
  (11) Start to enter info onto "Summary" field.
  Continuing typing till 100 characters, if you keeping on
  typing, you will notice all the previously typed info in
  "Summary" being invisible from SR UI, but if you clicking "Long
  Description" button next to "Summary", the previously typed
  info is still existed.
  (12) If you closed the "Long Description" popup dialog, the
  previously typed info would be visible again on "Summary" field.
  
  CURRENT ERRONEOUS RESULT:
  Previously typed "Summary" info would be invisible to users
  (Getting blank)
  
  EXPECTED RESULT:
  Once the typing reach to maximal length, the info should stay
  the same and visible to users even using "multilinetextbox"
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * N/A                                                          *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * USE "MULTILINETEXTBOX" REPLACE RICHTEXTEDITOR INSR,          *
  * PREVIOUSLY TYPED INFO IN "SUMMARY" WOULD BE INVISIBLE        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• Fixed in async.js
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  ADMINISTRATION

• Fixed component ID

  5724R46A1

Applicable component levels

• R760 PSY

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