IV89461: NOT ABLE TO OPEN WORKFLOW EDITOR OR TOPOLOGY VIEWER IN TEP CONSOLE BROWSER CLIENT (IE11) AFTER APPLYING ORACLE V8 U101

IBM Tivoli Monitoring 6.3.0 Fix Pack 7 (6.3.0-TIV-ITM-FP0007)

APAR status

• Closed as program error.

Error description

• The following error are seen in the JRE client trace file when
  graphical views such as the Workflow Editor or Topology views
  are accessed. Default workspaces with graphs display as expected
  
  [Problem recreated on IE 11(32-bit client) on Windows 7 with
  Oracle v8 u101 (32-bit) installed as the browser JRE version]
  .
  [From JRE trace]
  candle.fw.pres.dialogs.workflow.WorkflowPalette.init(WorkflowPa
  l ette.java:309)
  at
  candle.fw.pres.dialogs.workflow.WorkflowPalette.<init>(WorkflowP
  alette.java:142)
  at
  candle.fw.pres.dialogs.workflow.WorkflowEditorPanelHandler.comp
  letePanelConstruction(WorkflowEditorPanelHandler.java:836)
  at
  candle.fw.pres.dialogs.workflow.WorkflowEditorDialog$1.run(Work
  flowEditorDialog.java:364)
  Caused by: java.lang.IllegalArgumentException: Minor revision
  must be 0 <= 101 < 100
  And you have this error at
  ilog.views.util.swing.IlvSwingUtil$Version.<init>(Unknown
  Source)
  at ilog.views.util.swing.IlvSwingUtil.a(Unknown Source)
  at ilog.views.util.swing.IlvSwingUtil.getSwingVersion(Unknown
  Source)
  

Local fix

• Use Java Webstart application instead of the browser based
  application or revert the JRE level to 99 or lower
  

Problem summary

• When using a version of the Java runtime with the Tivoli
  Enterprise Portal where the Java maintenance update level is >
  99, the Policy Workflow Editor, Graphic Views, and Situation
  Formula displays will no longer function properly.
  
  
  More recent Java runtime releases from Oracle have maintenance
  levels that are greater than 99.  An example would be Java 8u111
  (release 1.8.0_111).  One of the components packaged with the
  Tivoli Enterprise Portal requires that the maintenance level be
  < 100 in order to function properly.  This component is
  responsible for the rendering of many graphical views in the
  Portal, including the Policy Workflow Editor, Graphic Views in
  workspaces, and Situation Formula display.  If the Java runtime
  maintenance level is > 99, then access to these features in the
  Portal will fail, and the Portal client can become unstable.
  

Problem conclusion

• A fix has been included with the Tivoli Enterprise Portal to
  automatically adjust the reported maintenance level of the Java
  runtime if that level is discovered to be > 99.
  
  
  The fix for this APAR is contained in the following maintenance
  packages:
  
     | fix pack | 6.3.0-TIV-ITM-FP0007
  

Temporary fix

• There are 3 deployments modes associated with the Tivoli
  Enterprise Portal:  Desktop, Java Web Start, and Web Browser.
  There is no temporary workaround or circumvention available for
  the Web Browser deployment mode.  Application of this APAR is
  required to address this problem if the Portal is launched via a
   Web Browser.  For the Desktop client, please contact IBM
  Support.  A PMR will be opened and assistance will be provided
  by IBM.
  
  For a Java Web Start deployment, the following workaround can be
  used:
  
  1) On the machine where the Tivoli Enterprise Portal Server is
  installed, edit the following file:
  
  Windows:  <itm_install_dir>\Config\tep.jnlpt
  Linux/Unix: <itm_install_dir>/<arch>/config/tep.jnlpt
  
  2) Locate the following statement in the tep.jnlpt file:
  <!-- Custom parameters -->
  
  3) Just after the statement above, add the following line:
  <property name="jnlp.java.version" value="1.x.0_99"/>
  
  Replace the character 'x' in the value string above with the
  Java release level.  For example, if using Oracle Java 1.8.0,
  then the Java release level is 8.  If using Oracle Java 1.7.0,
  the Java release level is 7.
  
  4) Save the changes you made to the tep.jnlpt file.
  5) Reconfigure the Tivoli Enterprise Portal client.
  
  For Windows:
  - Use the Manage Tivoli Enterprise Monitoring Services panel
  - Right-click on the "Tivoli Enterprise Portal Browser" entry
  - Select the Reconfigure action
  
  For Linux/Unix:
  - Use the following command:
    <itm_install_dir>/bin/itmcmd config -A cw
  
  6) Clear the browser's cache using the browser's options dialog.
  This step is needed to ensure that the updated *.jnlp file
  generated from the previous reconfigure step will be retrieved
  when the Java Web Start client is restarted.
  
  7) Restart the Tivoli Enterprise Portal Java Web Start client.
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TEP

• Fixed component ID

  5724C04EP

Applicable component levels