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IV89128: TIVOLI ENTERPRISE PORTAL (TEP) NOT LAUNCHING SUCCESSFULLY USING MORE RECENT MOZILLA FIREFOX BROWSER ESR RELEASES.

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APAR status

  • Closed as program error.

Error description

  • At some point in the recent past, perhaps as far back as the
    Mozilla Firefox Extended Service Release (ESR) v42,
    the Tivoli Monitoring 6.3.x Tivoli Enterprise Portal (TEP)
    browser client stopped functioning when launched using the
    Firefox browser from a Windows OS client.
    
    
    
    Four separate symptoms have been observed during attempts to
    reproduce the problem:
    
    1. TEP applet will not launch at all; no deployment of the
    applet by the browser occurs.
    
    2. TEP applet will launch, but would then crash; a message
    reporting that the Java deployment toolkit had failed is
    displayed.
    
    3. TEP applet will launch, and the logon dialog will appear;
    however, after entering valid credentials, the applet would
    continually restart itself, and the first workspace would never
    be rendered.
    
    4. TEP applet will launch, and first workspace will render
    successfully; however, after just a few attempts to switch to
    other workspaces from the navigator, the content area would
    disappear, and only the applet's top banner frame would display.
    
    
    The test environment used to reproduce these issues was the
    following:
    
    
    TEPS: ITM 6.3FP6 GA level on Linux server
    TEP: ITM 6.3FP6 GA level
    Browser:  32-bit Firefox ESR v45.3.0 on Windows 7 laptop (IBM
    Edition - Windows 7 64-bit v1.14.00.AM B17)
    Java: Eight different 32-bit versions were tested:
     IBM:  7.0.9.40, 7.0.9.50, 7.1.3.10 (currently shipping with
    ITM), 7.1.3.50, 8.0.3.11
     Oracle: 7u80, 7u111, 8u101
    

Local fix

Problem summary

  • At some point in the recent past, perhaps as far back as the
    Mozilla Firefox Extended Service Release (ESR) v42, the Tivoli
    Monitoring 6.3.x Tivoli Enterprise Portal browser client stopped
     functioning when launched using the Firefox browser from a
    Windows OS client.
    
    
    The Tivoli Monitoring 6.3.x Tivoli Enterprise Portal browser
    client stopped functioning when launched using the Firefox
    browser from a Windows OS client.
    
    The following behaviors have been observed:
    
    1.  Tivoli Enterprise Portal applet will not launch at all; no
    deployment of the applet by the browser occurs.
    
    2.  Tivoli Enterprise Portal applet will launch, but will then
    crash; a message reporting that the Java deployment toolkit had
    failed is displayed.
    
    3.  Tivoli Enterprise Portal applet will launch, and the logon
    dialog will appear; however, after entering valid user
    credentials, the applet will repeatedly restart itself, and the
    first workspace will never be rendered.
    
    4.  Tivoli Enterprise Portal applet will launch, and first
    workspace will render successfully; however, after just a few
    attempts to switch to other workspaces from the navigator view,
    the content area will disappear, and only the applet's top
    banner frame will be displayed.
    

Problem conclusion

  • The APAR fix involved an update to the primary applet.html file
    associated with the Tivoli Enterprise Portal browser component.
     A change was made to adjust for various race conditions and
    timing issues associated with applet instance management under
    the Firefox browser.
    
    The fix for this APAR is contained in the following maintenance
    packages:
    
       | fix pack | 6.3.0-TIV-ITM-FP0007
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV89128

  • Reported component name

    TEP

  • Reported component ID

    5724C04EP

  • Reported release

    630

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-09-15

  • Closed date

    2017-01-06

  • Last modified date

    2017-01-06

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TEP

  • Fixed component ID

    5724C04EP

Applicable component levels

  • R630 PSY

       UP

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Document Information

Modified date:
06 January 2017