IV88293: WORKORDER,PHONE INCORRECT WITH REPORTEDBYNAME

APAR status

• Closed as program error.

Error description

• The WORKORDER.PHONE is not displayed correctly when
  using WORKORDER.REPORTEDBYNAME as the field interface in Work
  Order Tracking application.
  
  PROBLEM DESCRIPTION
  If you use WORKORDER.REPORTEDBYNAME field in user interface in
  Work Order Tracking (SP) application, value in  WORKORDER.PHONE
  field is not properly set when you have two people with the
  same value in "Display Name".
  
  PERFORMANCE=N
  
  STEPS TO REPRODUCE
  
  PRE-REQUISITES
  1.  Go to People application and duplicate REVIS (Tom Revis):
    Values for a new person:
  - Person ID: TOMREVIS
  - First Name: Tom
  - Last Name: Revis
  - Display name: Tom Revis
  - Phone: 222222
  
  2. In the People app, for REVIS user ID, add the phone number:
  111111
  So, the phone for REVIS is 11111 and for TOMREVIS the phone
  is 22222
     Have chose these phone numebrs in order to have a more
  visible scenario.
  - Save the changes
  
  3. GoTo Aplication Designer, bring up WOTRACK app and add
  WORKORDER.REPORTEDBYNAME
  field on Workorder tab section, in Responsibility section:
  
  Textbox
  - Attribute: REPORTEDBYNAME
  - Lookup: PERSONNAME
  - Go To Application: Person
  - Menu Type: NORMAL
  
  4. Save the changes
  
  REPRODUCTION STEPS
  5. Create a new Workorder, or open any existing one.
  
  6. Remove all values from Responsibility section
  
  7. In the "Person Name" field  (WORKORDER.REPORTEDBYNAME)  find
  "Tom Revis" and select second person from the list (in my case:
  TOMREVIS)
  
  8. Value in WORKORDER.PHONE was set from the first person
  (11111) on the list instead of value from second person
  (22222). This is NOT ok
  
  9. If to go to "Reported by" field (WORKORDER.REPORTEDBY) and to
  bring the second person TOMREVIS , is shows the correct PHONE
  value (22222)
  
  CURRENT ERROUNEOUS RESULT
  Value in WORKORDER.PHONE was set from the first person (11111)
  on the list instead of value from second person (22222).
  
  EXPECTED RESULT:
  Value in WORKORDER.PHONE set from correct person,
  in this case TOMREVIS ID .
  
  ADDITIONAL INFO:
  Reproduced by L2 without Service Provider in core Maximo
  
  ENVIRONMENT (SYSTEM INFO):
  Tivoli's process automation engine 7.6.0.3-IFIX20160511-1156
  Build 20160113-2204 DB Build V7603-151 HFDB Build HF7603-03
  IBM TPAE Integration Framework 7.6.0.3 Build 20160108-1912 DB
  Build V7603-21
  IBM Maximo for Service Providers 7.6.2.0-20160609-1601 Build
  20160609-1601 DB Build V7620-10 HFDB Build HF7620-13
  IBM Maximo Asset Management 7.6.0.3 Build 20160113-2204 DB Build
  V7603-01
  
  IBM WebSphere Application Server 8.5.5.4
  Server OS - Windows 6.3
  Server DB - DB2/NT64 10.5 (SQL10054)
  

Local fix

•   Use the WORLORDER.REPORTEDBY field
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Users with multiple Person entries with the same Displayname *
  * and different Phonenums.                                     *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * When multiple Person entries with the same Displayname and   *
  * different Phonenums exist, the correct Phonenum is not       *
  * always populated into a Work Order when a value is entered   *
  * into ReportedByName in Work Order.                           *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is included in the following package:
                         | Release 7.6.0.6 of Base Services.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  ADMINISTRATION

• Fixed component ID

  5724R46A1

Applicable component levels

• R750 PSY

     UP

• R760 PSY

     UP