IBM Support

IV86957: THE BROWSER POP-UP COUNTING DOWN TO THE IDLE SESSION TIMEOUT SOMETIMES STARTS LATE AND SOMETIMES DOES NOT OCCUR AT ALL

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APAR status

  • Closed as program error.

Error description

  • PROBLEM
    The browser pop-up counting down to the idle session timeout
    sometimes starts late and sometimes does not occur at all
    
    STEPS TO REPRODUCE:
    Stop typing in Maximo and wait for the session timeout defined
    by the <session-timeout> property in the web.xml file
    
    CURRENT ERRONEOUS RESULT:
    Usually, at a time defined by System Property
    webclient.sessiontimeoutwarningtime (in minutes) before the
    seesion is due to timeout,a browser pop-up is displayed
    counting down the number of seconds before the timeout
    
    Sometimes the session times-out without warning.
    
    Sometimes the expected pop-up timer which counts down the
    number of seconds before timeout starts later than expected
    
    No clear pattern has been observed
    
    EXPECTED RESULT
    The pop-up occurs at the expected time in all cases.
    
    ENVIRONMENT
    Tivoli's process automation engine 7.5.0.8-IFIX20151202-1227
    Build 20150401-2000 DB Build V7508-33 HFDB Build HF7508-10,
    Release management for IBM Control Desk 7.5.3.0351 Build
    201512171537 DB Build V7530-01,
    Common process components for IBM Control Desk 7.5.3.0351 Build
    201512171537 DB Build V7530-16,
    Data Integration and Context Menu Service Configuration 7.5.0.0
    Build 20090911D2 DB Build V7117-07,
    Advanced Workflow Components for IBM Control Desk 7.5.3.0351
    Build 201512171537 DB Build V7511-00,
    SLA Hold for IBM Control Desk 7.5.3.0351 Build 201512171537 DB
    Build V7531-01,
    IBM Control Desk 7.5.3.0 Build 201512171537 DB Build V7530-01,
    Self Service Center for IBM Control Desk 7.5.3.0351 Build
    201512171537 DB Build V7520-01,
    Asset Management for IBM Control Desk 7.5.3.0351 Build
    201512171557 DB Build V7531-05,
    IBM Maximo for Service Providers 7.5.3.0 Build 20140708-1430 DB
    Build V7530-19,
    Live Chat for IBM Control Desk 7.5.3.0351 Build 201512171537 DB
    Build V7531-02,
    Search for IBM Control Desk 7.5.3.0351 Build 201512171537 DB
    Build V7530-01,
    Service Request Management for IBM Control Desk 7.5.3.0351 Build
    201512171537 DB Build V7531-01,
    Solution for IBM Control Desk 7.5.3.0351 Build 201512171537 DB
    Build V7531-01,
    Configuration items for IBM Control Desk 7.5.3.0351 Build
    201512171537 DB Build V7531-01,
    IBM Tivoli Integration Composer for IBM Control Desk 7.5.3.0351
    Build 201512171557 DB Build V7530-06,
    User interface widgets for IBM Control Desk 7.5.3.0351 Build
    201512171537 DB Build V7531-01,
    Change management for IBM Control Desk 7.5.3.0351 Build
    201512171537 DB Build V7531-02,
    Incident Management for IBM Control Desk 7.5.3.0351 Build
    201512171537 DB Build V7530-02,
    Service Catalog for IBM Control Desk 7.5.3.0351 Build
    201512171537 DB Build V7531-08,
    Configuration management for IBM Control Desk 7.5.3.0351 Build
    201512171537 DB Build V7530-02,
    Survey Management for IBM Control Desk 7.5.3.0351 Build
    201512171537 DB Build V7511-01,
    Tivoli Remote Diagnostics for IBM Control Desk 7.5.3.0351 Build
    201512171537 DB Build V7511-00,
    Instant Messaging for IBM Control Desk 7.5.3.0351 Build
    201512171537 DB Build V7530-00,
    Service Desk for IBM Control Desk 7.5.3.0351 Build 201512171537
    DB Build V7531-05,
    Problem Management for IBM Control Desk 7.5.3.0351 Build
    201512171537 DB Build V7520-02,
    Quick Configuration for IBM Control Desk 7.5.3.0351 Build
    201512171537 DB Build V7511-00,
    Service Desk Integration MEA for IBM Control Desk 7.5.3.0351
    Build 201512171537 DB Build V7530-00,
    IBM TPAE Integration Framework 7.5.1.3 Build 20150403-1800 DB
    Build V7513-02,
    Screen Capturer for IBM Control Desk 7.5.3.0351 Build
    201512171537 DB Build V7530-00
    
    Firefox 31 & 47
    MSIE 11
    

Local fix

  • N/A
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Maximo Users                                             *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * The browser pop-up counting down to the idle session timeout *
    * sometimes starts late and sometimes does not occur at all.   *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Upgrade to latest release                                    *
    ****************************************************************
    STEPS TO REPRODUCE:
    Stop typing in Maximo and wait for the session timeout defined
    by the <session-timeout> property in the web.xml file
    
    CURRENT ERRONEOUS RESULT:
    Usually, at a time defined by System Property
    webclient.sessiontimeoutwarningtime (in minutes) before the
    seesion is due to timeout,a browser pop-up is displayed counting
    down the number of seconds before the timeout. Sometimes the
    session times-out without warning. Sometimes the expected pop-up
    timer which counts down the number of seconds before timeout
    starts later than expected. No clear pattern has been observed.
    
    EXPECTED RESULT
    The pop-up occurs at the expected time in all cases.
    

Problem conclusion

  • The timeout pop-up occurs at the expected time in all cases.
    
    The fix for this APAR is contained in the following maintenance
    package:
    	 | release\fix pack | Fix Pack Release 7.5.0.11 TPAE
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV86957

  • Reported component name

    ADMINISTRATION

  • Reported component ID

    5724R46A1

  • Reported release

    750

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-07-14

  • Closed date

    2016-08-01

  • Last modified date

    2016-08-01

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • MAXIMO
    

Fix information

  • Fixed component name

    ADMINISTRATION

  • Fixed component ID

    5724R46A1

Applicable component levels

  • R750 PSY

       UP

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSCHPP5","label":"System Related"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"750","Edition":""}]

Document Information

Modified date:
01 August 2016