IV85087: TOTAL PENDING FIELD IS WRONGLY CALCULATED IF SR AND WO HAS THE SAME NAME

APAR status

• Closed as program error.

Error description

• PROBLEM:
  If you have a Service Request and a Work Order that have the
  same name, and both have the same customer agreement applied,
  the Total Pending field of the Work Order takes into account
  both records.
  
  
  PERFORMANCE ISSUE: No
  
  
  STEPS TO REPRODUCE:
  1. Go to the Customers (SP) application.
  
  2. Create a new customer.
      - Customer: TEST
      - Currency: USD
  
  3. Change the status to active.
  
  4. Go to the Customer Agreements (SP) application.
  
  5. Create a new agreement.
     - Agreement: TAG01
      -Customer: TEST
  
  6. Go to the Price Schedules tab and add a new row to the Price
  Schedules section.
     - Schedule: PST
     - Applies To: SR
     - Ranking: 1
  
  7.  Add another row to the Price Schedules section.
     - Schedule: PSW
     - Applies To: WORKORDER
     - Ranking: 1
  
  8. Change the status of the agreement to approved.
  
  9. Go to the Services Requests (SP) applicaion, create a new
  service request and save it.
     - Service Request REC01
     - Site: Bedford
     - Customer: TEST
  
  10. From the More Actions menu, apply the customer agreement.
  
  11. Change the status of the SR to RESOLVED.
  
  12. Expand the Time Tracking section and add a new row.
     - Labor: Adams
     - Rate: 11.00
     - Regular Hours: 1:00
  
  12. Go to the Work Order Tracking (SP) application and create a
  new Work Order.
     - Work Order: REC01
     - Customer: TEST
  
  13. From the More Actions menu, apply the Customer Agreement.
  
  14. Change the status of the work oreder to COMPLETED.
  
  15. Go to the Actuals tab and add a new row to the Materials
  subtab.
     - Line Type: Material
     - Description: mat01
     - Quantity: 1.00
     - Unit Cost 111.00
  
  16. Save the record.
  
  17. Go to the Customer Billing application and create a new
  Bill Batch.
     - Bill Batch: BB01
     - Customer: TEST
     - Agreement: TAG01
     - Bill End Date: specify the current date
  
  18. Click the 'Copy WOs, Tickets, and SOs' button.
     - deselect the 'Copy bill lines in the background?' option
     - Click OK.
  
  
  19. Go to the Work Order Tracking (SP) application and open
  work order REC01.
  
  20. Go to the Customer Billing tab.
  
  
  
  CURRENT ERRONEOUS RESULT:
  "Total Pending" value in Billing Status section = 122.00
  This happens in both the created service request and work order
  records.
  
  
  
  EXPECTED RESULT:
  "Total Pending" value in Billing Status section should be =
  111.00
  
  
  
  ADDITIONAL INFO:
  This seems to be happening because the records are created with
  the same ID (REC01).
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * ALL MAXIMO 7.6.2.0 Service providers users                   *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * TOTAL PENDING FIELD IS WRONGLY CALCULATED IF SR AND WO HAS   *
  * THE SAME NAME                                                *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• Corrected filter for total pending field
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SERVICE PROVIDE

• Fixed component ID

  5724R46SV

Applicable component levels