IBM Support

IV80415: BRANDING IN A 10.5/3.5 ENVIRONMENT FAILS TO LOAD LOGO INTO THE USERFILES TABLE.

Subscribe

You can track all active APARs for this component.

 

APAR status

  • Closed as fixed if next.

Error description

  • When attempting to change the branding on the main TRIRIGA
    application page from the IBM logo to the client logo, it was
    found that the only way to get the branding changed was to
    place the file in the userfiles/images directory for the
    application server and set the permissions to allow it to be
    read. This is counter to the logo coming from the newly created
    USERFILES table.
    

Local fix

Problem summary

  • The startup process was not checking the database for the
    custom logo, only the file system.
    

Problem conclusion

  • This change set makes it possible to overide the default IBM
    Tririga logo on the main page and in the admin console with
    custom company logos.
    To overide the default logo set do the following:
    1. Create one or all of the custom images and name it
    'logo.gif' , 'logoRTL.gif' or 'logoAdminConsole.gif'
    2. With the server running, place the image/images in
    'userfiles/images'
    3. Clear the cache in Admin Console
    4. Clear the cache in the browser and refresh the page.
    In order to revert to the default logo set do  the following:
    1. run the following script: delete from userfiles where
    fileloc = '/images/logo.gif' or fileloc ='/images/logoRTL.gif'
    or fileloc ='/images/logoAdminConsole.gif';
    2. clear admin cache and browser cache
    3. restart the server.
    This is resolved in the 3.5.1 release, as well as the 3.5.0.1
    fix pack.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV80415

  • Reported component name

    TRI APPLCATION

  • Reported component ID

    5725F26AB

  • Reported release

    350

  • Status

    CLOSED FIN

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-01-15

  • Closed date

    2016-01-19

  • Last modified date

    2025-06-04

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • 999
    

Fix information

Applicable component levels

[{"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSPN97","label":"IBM TRIRIGA Application Builder"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"350"}]

Document Information

Modified date:
06 June 2025