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IV77842: UNABLE TO COMPLETE WF PROCESS IN CLONED APP WHEN USING ROUTEWF ACTION IN INTERACTION NODE

 

APAR status

  • Closed as program error.

Error description

  • ERROR DESCRIPTION:
    BMXAA4407E - A nested exception caused the workflow process to
    fail (null)
    
    PROBLEM:
    Having an issue using the Mobile Change Approvals application
    to complete workflow task assignments that are followed by
    Interaction
    nodes that call a Change application action. Happens with a
    Mobile (Everyplace) and cloned application.
    
    STEPS TO REPRODUCE:
    1.   Create a simple workflow with one task node and one
    interaction
    node that uses a Workorder application action.
    2. Create a new WO record and manualy route the TEST workflow
    to create
    a new workflow WO assignment to the current user.
    3.  Navigate to the Work Order cloned mobile app application
    4.  Open the WO
    5. Click on Route WF icon and choose the action on the dialog
    for the
    interaction node
    6. System navigates to the base WOTRACK app and displays an
    error.
    
    CURRENT ERRONEOUS RESULT:
    BMXAA4407E - A nested exception caused the workflow process to
    fail
    (null)
    
    EXPECTED RESULT:
    Workflow process to complete
    
    ENVIRONMENT (SYSTEM INFO):
    Found in TPAE 7.5.0.7
    

Local fix

  • N/A
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Maximo workflow users                                        *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * BMXAA4407E - A nested exception caused the workflow process  *
    * to fail (null)                                               *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply latest fix pack.                                       *
    ****************************************************************
    PROBLEM:
    Unable to complete workflow task assignments that are followed
    by interaction nodes that specify an application that differs
    from the current application in which the interaction node has
    been executed.
    
    STEPS TO REPRODUCE:
    1. In Application Designer, create a clone of the Work Order
    Tracking application.
    2. Create a simple workflow with one task node and one
    interaction node that uses a Workorder application action. Make
    sure that the interaction node's application is specified as
    WOTRACK.
    3. In the cloned Work Order Tracking application, create a new
    WO record and manualy route the TEST workflow to create a new
    workflow work order assignment to the current user.
    4. After making sure that you are in the cloned application,
    click on Route WF icon and choose the action on the dialog
    corresponding to the workflow you created in Step 2.
    5. Click OK to complete the interaction.
    6. After completing the interaction, user is brought from the
    current application (cloned Work Order Tracking) to the
    interaction node application
    (out-of-box Work Order Tracking) List tab, and the following
    error dialog is encountered:
    
         "BMXAA4407E - A nested exception caused the workflow
    process to fail (null)."
    

Problem conclusion

  • Workflow configuration option to "Stay on Current App" has been
    added to interaction nodes. This allows for access to the
    actions of another application without forcing a switch to the
    interaction node application upon completion of the interaction.
    Workflow processes with interaction nodes that specify an
    application-specific action and that are used in multiple
    applications no longer attempt to switch applications when these
    nodes are configured to "Stay on Current App", thereby avoiding
    undesired application switching and the "BMXAA4407E - A nested
    exception caused the workflow process to fail (null)." error.
    
    The fix for this APAR is contained in the following maintenance
    package:
    	| release\fix pack\interim fix for Release 7.5.0.10 and Release
    7.6.0.3 of Base Services
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV77842

  • Reported component name

    WORK & MTRL APP

  • Reported component ID

    TIVOWRKMM

  • Reported release

    750

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2015-10-07

  • Closed date

    2015-10-16

  • Last modified date

    2015-10-16

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • MAXIMO
    

Fix information

  • Fixed component name

    WORK & MTRL APP

  • Fixed component ID

    TIVOWRKMM

Applicable component levels

  • R750 PSY

       UP

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSLKT6","label":"Maximo Asset Management"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"750","Edition":""}]

Document Information

Modified date:
16 October 2015