IBM Support

IV77462: TIVOLI MONITORING PORTAL SERVER RPC ERRORS SEPT 6, 2015

Subscribe

You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • Environment:
    
    This defect is specific to AIX platforms.
    
    Problem Description:
    
    Tivoli Monitoring AIX Portal Server fail with Remote Procedure
    Call (RPC) communication errors when started on or after Sept 6,
    2015.
    
    The RPC errors (1C010008) occurs due to the latent effects of
    APAR IV76801. On AIX, a program fault does not occur, but the
    arithmatic result is not unique in the UUID generation process.
    Activity mismanagement is the result of non-unique UUIDs, and
    this results in RPC call failures, specifically code 1C010008.
    
    If the problem occurs, you must restart the TEPS to recover.
    
    Detailed Recreation Procedure:
    
    This can be recreated by starting the Tivoli Monitoring Portal
    server on or after Sept 6, 2015. This instance of the TEPS
    contains non-unique RPC Activity UUIDs, resulting in TEP display
    failures.
    
    Related Files and Output:
    
    The signature of this failure can be seen in the RAS1 log for
    the Tivoli Monitoring Portal Server started on or after Sept 6,
    2015, as RPC error, 1C010008, rpc__not_in_call.
    

Local fix

Problem summary

  • The Tivoli Monitoring AIX Portal Server fails with Remote
    Procedure Call (RPC) communication errors when started on or
    after Sept 6, 2015.  This defect is specific to AIX.  The RPC
    errors (1C010008) occurs due to the latent effects of APAR
    IV76801.  On AIX, a program fault does not occur, but the
    arithmatic result is not unique in the UUID generation process.
     Activity mismanagement results as a consequence of these
    non-unique UUIDs, and this results in RPC call failures.  The
    external manifestation of these RPC call failures are Tivoli
    Enterprise Portal display failures.
    
    If the problem occurs, you must restart the TEPS to recover.
    

Problem conclusion

  • The UUID generation code has been modified to assure the
    arithmetic operation results in a monotonically increasing
    number which guarantees the uniqueness of the UUID.
    
    The fix for this APAR is contained in the following maintenance
    packages:
    
      | fix pack | 6.3.0-TIV-ITM-FP0006
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV77462

  • Reported component name

    TEMS

  • Reported component ID

    5724C04MS

  • Reported release

    630

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2015-09-28

  • Closed date

    2018-08-11

  • Last modified date

    2018-08-11

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TEMS

  • Fixed component ID

    5724C04MS

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSCTLMP","label":"ITM Tivoli Enterprise Mgmt Server V6"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"630","Edition":""}]

Document Information

Modified date:
11 August 2018