IV77462: TIVOLI MONITORING PORTAL SERVER RPC ERRORS SEPT 6, 2015

IBM Tivoli Monitoring 6.3.0 Fix Pack 6 (6.3.0-TIV-ITM-FP0006)

APAR status

• Closed as program error.

Error description

• Environment:
  
  This defect is specific to AIX platforms.
  
  Problem Description:
  
  Tivoli Monitoring AIX Portal Server fail with Remote Procedure
  Call (RPC) communication errors when started on or after Sept 6,
  2015.
  
  The RPC errors (1C010008) occurs due to the latent effects of
  APAR IV76801. On AIX, a program fault does not occur, but the
  arithmatic result is not unique in the UUID generation process.
  Activity mismanagement is the result of non-unique UUIDs, and
  this results in RPC call failures, specifically code 1C010008.
  
  If the problem occurs, you must restart the TEPS to recover.
  
  Detailed Recreation Procedure:
  
  This can be recreated by starting the Tivoli Monitoring Portal
  server on or after Sept 6, 2015. This instance of the TEPS
  contains non-unique RPC Activity UUIDs, resulting in TEP display
  failures.
  
  Related Files and Output:
  
  The signature of this failure can be seen in the RAS1 log for
  the Tivoli Monitoring Portal Server started on or after Sept 6,
  2015, as RPC error, 1C010008, rpc__not_in_call.
  

Local fix

Problem summary

• The Tivoli Monitoring AIX Portal Server fails with Remote
  Procedure Call (RPC) communication errors when started on or
  after Sept 6, 2015.  This defect is specific to AIX.  The RPC
  errors (1C010008) occurs due to the latent effects of APAR
  IV76801.  On AIX, a program fault does not occur, but the
  arithmatic result is not unique in the UUID generation process.
   Activity mismanagement results as a consequence of these
  non-unique UUIDs, and this results in RPC call failures.  The
  external manifestation of these RPC call failures are Tivoli
  Enterprise Portal display failures.
  
  If the problem occurs, you must restart the TEPS to recover.
  

Problem conclusion

• The UUID generation code has been modified to assure the
  arithmetic operation results in a monotonically increasing
  number which guarantees the uniqueness of the UUID.
  
  The fix for this APAR is contained in the following maintenance
  packages:
  
    | fix pack | 6.3.0-TIV-ITM-FP0006
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TEMS

• Fixed component ID

  5724C04MS

Applicable component levels

• R630 PSY

     UP