IV77091: UNABLE TO PERFORM IMPORTANT CONFIGURATION WITH FORTINET FORTIGATE

IV77091_20150923

APAR status

• Closed as program error.

Error description

• The customer got this error while performing import
  configuration:
  
  (18) Error doing copy
  (19)  Unable to processCommand: CMD: copyRunning.02.wait
  (20) Command sent:
  (21) #
  (22) Message from device:
  (23)  Error message found in the Response String
  (24) Error token: Command fail
  (25) Complete info from device is:
  (26) config global
  (27) command parse error before 'global'
  (28) Command fail. Return code 1
  (29) xxx-yyy-01 #
  (30) All resource access types defined in the RAD have been
  tried. Cannot initialize driver.
  (31) Could not copy running to stored
  Unable to processCommand: CMD: copyRunning.02.wait
  Command sent:
  #
  Message from device:
  
  (32) Operation failed with failure category [Device Error]
  (33) [Caused by: Error performing preWrite (copy running to
  stored) (OperationFailedException)]
  (34) [Caused by: Could not copy running to stored
  Unable to copy the running config to startup config.
  (CommsDriverException)]
  (35) [Caused by: Unable to copy the running config to startup
  config. (PhysicalDeviceException)]
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * ITNCM users using the standard model driver for Fortinet     *
  * Firewall devices.                                            *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * We are trying to Discover an Fortigate Firewall to take      *
  * configuration                                                *
  * backups but it fails. The problem we see is , when try to    *
  * discover the device it doesn?t use                           *
  * the Driver for fortigate firewall ,it use other device       *
  * drivers and it                                               *
  * fails.                                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * The Interim FixId is IV77091_20150923                        *
  * 1. Go to FixCentral ITNCM "Identify Fixes" at URL -          *
  * http://www-933.ibm.com/support/fixcentral/swg/identifyFixes? *
  * query.parent=ibm~Tivoli&query.product=ibm~Tivoli~Tivoli%20Ne *
  * tcool%20Configuration%20Manager&query.release=All&query.plat *
  * form=All                                                     *
  * 2. Select the "Individual fix IDs" radio button and search   *
  * for "IV77091_20150923" (without the quotes)                  *
  * 3. Select Continue                                           *
  *                                                              *
  * File details:                                                *
  * ITNCMDrivers.bin                                  Actual     *
  * Size = 89,864,274 bytes    TML Size = 89,864,274 bytes       *
  * Readme_Fortinet_Firewall_Fortigate_4x.html        Actual     *
  * Size =     15,793 bytes    TML Size =     15,793 bytes       *
  ****************************************************************
  

Problem conclusion

• Add in the below commands in Connection section and change all
  'config global' command to 'config system global'.
  
  #connect.80.send=config system console\r
  postConnect.80.send=config system console\r
  #connect.81.wait=#
  postConnect.81.wait=#
  #connect.82.send=set output standard\r
  postConnect.82.send=set output standard\r
  #connect.83.wait=#
  postConnect.83.wait=#
  #connect.84.send=end\r
  postConnect.84.send=end\r
  #connect.85.wait=#
  postConnect.85.wait=#
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  N/C CONFIG MGR(

• Fixed component ID

  5724Z3100

Applicable component levels

• R630 PSY

     UP

• R640 PSY

     UP

• R641 PSY

     UP