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Extraction Mailbox that uses a UNC path fails in Sterling Gentran:Server for Microsoft Windows

Troubleshooting


Problem

Extraction mailbox, file system gateway fails when the UNC path is listed.

Symptom

Error in Auditlog CommMgr: Message <message number> does not contain attachments with
content type defined to GENTRAN.
outbox attachment that states: Message could not be delivered : Error code 53

[{"Product":{"code":"SS6V3G","label":"Sterling Gentran:Server for Microsoft Windows"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Not Applicable","Platform":[{"code":"PF033","label":"Windows"}],"Version":"5.3.1;5.3;5.2","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Historical Number

PRI12167;SCI83947

Document Information

Modified date:
16 June 2018

UID

swg21534703