IV75791: SVC BESCLIENT SERVICE IN MAINTENANCE MODE IN SOLARIS LOCAL ZONE

APAR status

• Closed as documentation error.

Error description

• When the agent is installed in global zone, the binaries are
  propagated to local zones too.
  Also the svc service is propagated to local zones.
  but the masthead is not present in local zones, so the client
  fails to start,
  svc service attempts to start the agent but it fails
  consistently so sets itself in maintenance mode.
  
  if the customer decides to see in BES console also the local
  zones client, he needs to copy the mastheadin each zone,
  as documented in the patch management guide.
  but when he attempts to start the agent using
  svcadm enable BESClient
  it fails because the service is in maintenance mode
  if the client is started in the legacy way:
  /etc/init.d/besclient start
  it start fine, but, after the first reboot of the local zone it
  does not restart authomatically
  because the svc service is in maintenance mode.
  

Local fix

• Basing on solaris documentation:
  http://docs.oracle.com/cd/E23824_01/html/821-1451/eqbrs.html
  paragraph:
  How to Restore a Service That Is in the Maintenance State
  the correct steps are:
  .
  correct procedure can be:
  1) check the status of the service
  svcs -x BESClient
  2) in case it is in maintenance mode,
  stop the besclient using the legacy method:
  
  /etc/init.d/besclient stop
  
  
  
  3) enable again the BESClient
  svcadm clear BESClient
  
  4) check if the service is in "online" mode and the client is
  actually
     started
  scvs -x BESClient
  svcs -p BESClient
  

Problem summary

• Official BigFix 9.2 documentation has been updated.
  For details refer to the following link:
  
  http://www-01.ibm.com/support/knowledgecenter/SS63NW_9.2.0/com.i
  bm.tivoli.tem.doc_9.2/Platform/Adm/c_solaris_installation_instru
  cti.html
  

Problem conclusion

• Official BigFix 9.2 documentation has been updated.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels