IBM Support

IV74282: HUB TEMS MAY CRASH DURING SHUTDOWN IF TEMS SOAP SERVICE DID NOT COMPLETE YET THE START-UP

Subscribe

You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • HUB TEMS doesn't shutdown gracefully and just hangs. This
    affects the FTO environment. Since the HUB is not shutting down
    gracefully, agents and RTEMS are not switching to other FTO HUB
    
    Customer env :
    ---------------
    ms   Tivoli Enterprise Monitoring Server
    lx8266  06.23.03.00   d3093a          20131119 1633   1
    
    System Type: Linux;2.6.18-348.4.1.el5
    RedHat Linux 5.9
    
    Approved by : Leonida Gianfagna
    

Local fix

  • Killing the kdamain and cms process may be a option but usually
    we recommend this option
    

Problem summary

  • HUB monitoring server may crash during shutdown if monitoring
    server SOAP service did not complete start-up. The HUB
    monitoring server does not shutdown gracefully and just hangs.
    This affects the FTO environment.  Since the HUB is not shutting
     down gracefully, agents and RTEMS are not switching to other
    FTO HUB.
    

Problem conclusion

  • The code has been changed to correctly handle this type of
    issue.
    
    The fix for this APAR is contained in the following maintenance
    packages:
    
      | fix pack | 6.3.0-TIV-ITM-FP0007
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV74282

  • Reported component name

    TEMS

  • Reported component ID

    5724C04MS

  • Reported release

    623

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2015-06-17

  • Closed date

    2016-09-20

  • Last modified date

    2017-01-06

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

    OA51183

Fix information

  • Fixed component name

    TEMS

  • Fixed component ID

    5724C04MS

Applicable component levels

  • R630 PSY

       UP

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSCTLMP","label":"ITM Tivoli Enterprise Mgmt Server V6"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"623","Edition":""}]

Document Information

Modified date:
06 January 2017