APAR status
Closed as documentation error.
Error description
Netcool/Omnibus 7.4.0 Operating System: Linux Omnibus 7.4 fix pack 4 with SNMP Probe Upgraded omnibus 7.4 (Fix Pack 4). Patching was successful, however after patching we are not able to start snmp probe. $OMNIHOME/probes/nco_p_mttrapd /opt/IBM/tivoli/netcool/omnibus/platform/linux2x86/probes64/nco_ p_mttrapd: error while loading shared libraries: libicuuc.so.52: cannot open shared object file: No such file or directory ldd /opt/IBM/tivoli/netcool/omnibus/platform/linux2x86/probes64/nco_ p_mttrapd linux-vdso.so.1 => (0x00007fff7f3e7000) libncrypt.so.1 => /opt/IBM/tivoli/netcool/platform/linux2x86/lib64/libncrypt.so.1 (0x00002abad754c000) libOpl.so.1 => /opt/IBM/tivoli/netcool/platform/linux2x86/lib64/libOpl.so.1 (0x00002abad7756000) libPa.so.1 => /opt/IBM/tivoli/netcool/platform/linux2x86/lib64/libPa.so.1 (0x00002abad79aa000) libnetcool.so.1 => /opt/IBM/tivoli/netcool/platform/linux2x86/lib64/libnetcool.so.1 (0x00002abad7bb9000) libpthread.so.0 => /lib64/libpthread.so.0 (0x0000003e4dc00000) libstdc++.so.6 => /usr/lib64/libstdc++.so.6 (0x0000003e4e800000) libm.so.6 => /lib64/libm.so.6 (0x0000003e4e000000) libgcc_s.so.1 => /lib64/libgcc_s.so.1 (0x0000003e4f400000) libc.so.6 => /lib64/libc.so.6 (0x0000003e4d400000) libdl.so.2 => /lib64/libdl.so.2 (0x0000003e4d800000) libgsk8iccs_64.so => /opt/IBM/tivoli/netcool/platform/linux2x86/lib64/libgsk8iccs_64. so(0x00002abad7e21000) libgsk8ssl_64.so => /opt/IBM/tivoli/netcool/platform/linux2x86/lib64/libgsk8ssl_64.s o(0x00002abad7f85000) libnhttpd.so.1 => /opt/IBM/tivoli/netcool/platform/linux2x86/lib64/libnhttpd.so.1( 0x00002abad8293000) libncjson.so.1 => /opt/IBM/tivoli/netcool/platform/linux2x86/lib64/libncjson.so.1( 0x00002abad84b0000) libslclient.so.1 => /opt/IBM/tivoli/netcool/platform/linux2x86/lib64/libslclient.so. 1(0x00002abad86b5000) libsybct.so => /opt/IBM/tivoli/netcool/platform/linux2x86/lib64/libsybct.so(0x0 0002abad88b7000) libsybcs.so => /opt/IBM/tivoli/netcool/platform/linux2x86/lib64/libsybcs.so(0x0 0002abad8b3b000) libsybtcl.so => /opt/IBM/tivoli/netcool/platform/linux2x86/lib64/libsybtcl.so(0x 00002abad8d4b000) libsybcomn.so => /opt/IBM/tivoli/netcool/platform/linux2x86/lib64/libsybcomn.so(0 x00002abad8f6e000) libsybintl.so => /opt/IBM/tivoli/netcool/platform/linux2x86/lib64/libsybintl.so(0 x00002abad91ec000) libtre.so.4 => /opt/IBM/tivoli/netcool/platform/linux2x86/lib64/libtre.so.4(0x0 0002abad93f5000) /lib64/ld-linux-x86-64.so.2 (0x0000003e4d000000) libicuuc.so.52 => not found libicui18n.so.52 => not found libicudata.so.52 => not found libgsk8cms_64.so => /opt/IBM/tivoli/netcool/platform/linux2x86/lib64/libgsk8cms_64.s o(0x00002abad9604000) libicui18n.so.52 => not found libicuuc.so.52 => not found libicudata.so.52 => not found libicui18n.so.52 => not found libicuuc.so.52 => not found libicudata.so.52 => not found libicui18n.so.52 => not found libicuuc.so.52 => not found libicudata.so.52 => not found libicui18n.so.52 => not found libicuuc.so.52 => not found libicudata.so.52 => not found libicui18n.so.52 => not found libicuuc.so.52 => not found libicudata.so.52 => not found find /opt/IBM/ -name libicuuc.so.52 /opt/IBM/tivoli/netcool/platform/linux2x86/lib/libicuuc.so.52 /opt/IBM/tivoli/netcool/platform/linux2x86/lib64/libicuuc.so.52 Everything was working fine, before applying FP4. On production system, rollback to FP3 and everything back to normal. New fixpack 4 introduces new shared libraries and after patching they are not included in ld.so cache. There are 2 solutions : reboot the server run ldconfig under root these steps should be in post-installation steps in installation manual.
Local fix
ptf
Problem summary
**************************************************************** * USERS AFFECTED: * * Users applying fix pack 4 to Tivoli Netcool/OMNIbus V7.4. * **************************************************************** * PROBLEM DESCRIPTION: * * When running * * $OMNIHOME/probes/nco_p_mttrapd/opt/IBM/tivoli/netcool/omnibu * * s/platform/linux2x86/probes64/nco_p_mttrapd, the following * * is returned: * * * * error while loading shared libraries: libicuuc.so.52: cannot * * open shared object file: No such file or directory * **************************************************************** * RECOMMENDATION: * * Refer to updated documentation for information about the * * shared libraries to upload: * * http://www-01.ibm.com/support/knowledgecenter/SSSHTQ_7.4.0/c * * om.ibm.netcool_OMNIbus.doc_7.4.0/omnibus/wip/probegtwy/task/ * * omn_prb_running_probes_suid.html * ****************************************************************
Problem conclusion
Updated documentation provides the fix to this problem.
Temporary fix
Comments
APAR Information
APAR number
IV67635
Reported component name
NC/OBUS MTTRAPD
Reported component ID
5724P03MT
Reported release
740
Status
CLOSED DOC
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2014-12-08
Closed date
2015-02-17
Last modified date
2015-02-17
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
NETCOOL/OMNIBUS
Fixed component ID
5724O4800
Applicable component levels
[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSSHTQ","label":"Tivoli Netcool\/OMNIbus"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"740","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
Document Information
Modified date:
23 July 2021